You can pay by:

• BHS Mastercard
• Visa Credit
• UK Visa Debit
• UK Visa Electron
• JCB
• Maestro
• MasterCard
• American Express
• Paypal

Pay with a BHS MasterCard and earn 5 points for every £1 you spend in BHS and 1 point for every £1 you spend anywhere else (500 BHS Reward points earns you a £5 Bhs voucher). 19.9% APR typical variable. Find out more. We do not accept any cards where the address registered with the card issuer for the statement is outside the UK mainland. Your credit / debit card will be charged when you submit your order on the website.

Prices for products and services which are subject to VAT will be charged at the prevailing rate - currently 20%

We accept payment with the BHS MasterCard. Look out for further information in your monthly card statements regarding on-line payment and your loyalty benefit when using your BHS MasterCard. We are unable to accept payment on store cards that are part of the seven network, including Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis.

The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. Delivery charges, where applicable, are set out in Delivery Information. Delivery charges will be automatically calculated and added to your order before you are prompted to pay for it. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to (but not after) acceptance of your order.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. An estimated delivery time for your order will be displayed on the payment and delivery page before you place your order. Please note that certain products which are not available from stock have a delivery time which may be longer than 30 days from the date an order is placed. Where that is the case, it will be made clear on the payment and delivery page before you place your order. We will usually deliver all products comprised in your order in one delivery. However, due to size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only get charged once for delivery. For deliveries to home the confirmation of despatch email will contain an estimated delivery date for your order, an order tracking number and a link to the website of our nominated courier to enable you to track the status of your delivery. For deliveries to store please contact your nominated store.

If you choose delivery to one of our stores, you can collect your parcel during the opening hours of our stores once you have been notified that your order arrived in the store. Delivery cost to our BHS stores is FREE. This option is not available for furniture.

1. By taking advantage of the free UK standard delivery offer (the “offer”) you agree on these terms and conditions.
2. The offer entitles residents of the UK and Northern Ireland to free UK standard delivery on all orders over the stipulated amount made in a single transaction online at www.BHS.co.uk. Items purchased on the furniture site (BHSFurniture.co.uk) are not included. This discount will be applied automatically at the checkout page.
3. The offer is open to residents of the UK and Northern Ireland only.
4. The offer applies to our standard delivery service within the UK and Northern Ireland only.
5. BHS reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual’s benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
6. These terms and conditions shall be governed by English law and exclusive jurisdiction of English courts. Promoter: BHS Ltd (No 229606). Registered office: Colgrave House, 70 Berners Street, London W1T 3NL.

Please note express delivery orders there will be no orders on Bank Holiday Monday (060513). For express delivery on Tuesday (070513) the cut off on Monday will be as per a Sunday.

Delivery type	Price	Delivery time
Standard	Free on all orders over £10	Up to 4 working days
Express	£5.95	Delivery within 1-2 working days. For next working day delivery, you must place your order before 4pm Monday - Friday. If placed after 4pm or at the weekend, delivery will be on the second working day. Excludes BHS Direct & Furniture. Next working day delivery is not guaranteed and will depend on the size of the parcel and the area to which it is being delivered.
Furniture	Check our dedicated furniture site	You will be contacted by the carriers to arrange delivery.
Collect from store	FREE (Excludes furniture & BHS Direct)	Delivery within 4-14 days depending on store location. Most stores receive 2 deliveries per week.

 The charges will be displayed on the order page before payment is requested. The time frames shown are subject to availability not guaranteed. Some furniture items may take longer and you will be notified when placing the order. In addition the following post codes have extended delivery lead times as shown:

Postcode area	Standard delivery	Express delivery
AB, DD8-11	Up to 4 working days	Up to 3 working days
DG7	3-5 working days	Not available
KW15-17, ZE1-99	Up to 10 working days	Up to 9 working days
PA20-23, 25-32, 34-35, 37, 39-40, PH50	Up to 4 working days	Up to 3 working days
HS9-99	Up to 8 working days	Up to 7 working days
PA41-49	Up to 7 working days	Up to 6 working days
PA60	Up to 5 working days	Up to 4 working days
PA61-75, 77, 78	Up to 6 working days	Up to 5 working days
PA76	Up to 8 working days	Up to 7 working days
PH41(2), 42, 43, 44	Up to 7 working days	Up to 6 working days
PH19-26, 30-41	Up to 4 working days	Up to 3 working days
KW1-3, 5-14	Up to 4 working days	Up to 3 working days
HS1-8	Up to 6 working days	Up to 5 working days
IV40-53, 54, 55, 56	Up to 6 working days	Up to 5 working days
KA27,28	Up to 4 working days	Up to 3 working days
IV1-20, 25, 30-32, 36	Up to 4 working days	Up to 3 working days
IV21-23, IV26-27	Up to 4 working days	Up to 3 working days
IV40-56	Up to 4 working days	Up to 3 working days
IM1-99	Up to 7 working days	Up to 6 working days
TR21-25	Up to 5 working days	Up to 4 working days
BT1-99	Up to 4 working days	Up to 3 working days

We cannot deliver items within the same order to multiple addresses. If this is required please place separate orders for each address. A separate delivery charge will be made for each address where applicable.

Deliveries are made Monday to Friday (excluding bank and public holidays). The precise timing of a delivery cannot be specified. Deliveries require a signature to confirm receipt. Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder's address or a nominated store (see below) and have to be signed for by an adult.

Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

If you choose your delivery to be made to one of our stores you may receive an email once your order is ready to be collected from the store or one of our store associates will call you. Please pick up your order within 10 working days of notification. If you don't collect your parcel or contact us within 10 working days of notification BHS is not obliged to hold your goods. To collect your goods, please bring with you to store your invoice and a form of identification carrying your name and home address such as driving licence or utility bill. The invoice is sent with your order confirmation via email after you have placed your order with us, except when you have ordered in store.

Delivery can only be made to UK addresses excluding P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), International addresses, The Channel Islands (GY, JE) and the Republic of Ireland.

In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder's address and have to be signed for by an adult.

In case we can not reach you or you neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.

Cancellations
If you wish to cancel your order please let us know as soon as possible by calling the customer care team on 0844 411 6000. In addition to our returns policy below, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of the exempt items specified below) (the "7 day cooling off period"). Order cancellations must be made by contacting us by telephone on 0844 411 6000 or by informing us in writing at the following address:

BHS Customer Care
Marylebone House
139-137 Marylebone Road
London
NW1 5QD

 

Orders which cannot be cancelled
You may not cancel your order if the products concerned are:

• Food, drink or other perishable products
• DVDs, CDs or software which have been unsealed
• Customised or made to your own specifications, such as certain furniture, curtains or blinds;
• Of a nature that for hygiene or associated health and safety reasons they cannot be returned (for example earrings, swimwear, underwear, mattresses and divan sets, mattress toppers, duvets and pillows or where the hygiene seal has been broken)

Unless such products were damaged or faulty when delivered to you, have been incorrectly delivered or you are otherwise entitled to do so in accordance with your legal rights.

BHS Returns Information
Need to return something? No problem.

• Come into a UK store within 1 month (Exclusions apply)
• Return via post/courier within 14 days.
  
  

Returns information
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition, within 1 month of receipt. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. Refunds will be credited to your original method of payment. If you paid for your item in a BHS store, please return the item to a BHS store to receive your refund.

Please note the following brands can not be returned to store and can only be returned to the web; Wallis, Burton, Lotus, Cutie, Voulez Vous, Feverfish, Jasmine, Sodamix & Izabel.

Returns to store
You may return products to any BHS store within 1 month of receipt. Please take a copy of your order despatched email as proof of purchase and bring the same payment card that you paid with online. The cardholder will need to be present.

Returns by Post or Courier
If you wish to return your purchase via post you can use our online returns centre within 14 days of delivery.

If you are a registered customer, use your order history view to select an order and complete the online form. If you are not a registered customer, you can search in the returns centre for any valid orders. Then follow the easy steps below:

• Click the order number containing the items you want to return & follow the 'Create Return' link next to the order number.
• Select the items you wiash to send back to us with a reason for each.
• Once you click the 'Create Return' button you will be given a unique Reyurns Authorisation Number. You will also be emailed a confirmation of your returns request.
• If you do not have access to a printer, please complete the blank returns form overleaf and use the address label below. Please ensure you add your returns reference number
• Take your parcel to any Post Office and request a proof of posting certificate in case of any query.
• Please allow up to 10 working days from date of posting for the refund to be made.

For large or heavy parcels, please see below for how to return your purchase by courier.

Return via Post

• Write your Returns Authorisation Number along with your name & address in the areas provided on the freepost returns label, sent with your order.
• Attatch the freepost label to the parcel and post it within 14 days of receipt.
• Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.
• Your refund will be issued within 10 working days from collection - please allow an additional 3-5 working days for the payment to show on your card. 

Returns by courier
To return your purchase using our courier service;

• Log onto www.myhermes.co.uk/returns/BHS. You will require a printer to print the required return labels; if you do not have access to a printer please use an alternative method of return.
• To arrange your collection you will need to create an account and fill in all required fields online, including the parcel length, width and height, enabling Hermes to instruct the correct courier to pick up your pacel. The maximum parcel wight is up to 15kg - for anything heavier, please call Customer Services on 0844 411 6000. This service is free, with collections available Monday to Saturday. Our courier Hermes will collect your parcel on the agreed date between 8am and 7pm.
• If you will not be in that day you can arrange for a collection from an alternative address, or leave the parcel in a safe location to be collected at your own risk.
• In order to track your return back to us, you can log into your myHermes account and follow the progress of your parcel back to our returns centre.
• Your refund will be issued within 10 working days from collection - please allow an additional 3-5 working days for the payment to show on your card.

Please note: All wedding and bridesmaid dresses should be returned via courier.

Returning Wedding Orders and Large/Heavy items by Courier

• Log onto www.myhermes.co.uk/returns/BHS. You will require a printer to print the required return labels; if you do not have access to a printer please use an alternative method of return.
• To arrange your collection you will need to create an account and fill in all required fields online, including the parcel length, width and height, enabling Hermes to instruct the correct courier to pick up your pacel. The maximum parcel wight is up to 15kg - for anything heavier, please call Customer Services on 0844 411 6000. This service is free, with collections available Monday to Saturday. Our courier Hermes will collect your parcel on the agreed date between 8am and 7pm.
• If you will not be in that day you can arrange for a collection from an alternative address, or leave the parcel in a safe location to be collected at your own risk.
• In order to track your return back to us, you can log into your myHermes account and follow the progress of your parcel back to our returns centre.
• Your refund will be issued within 10 working days from collection - please allow an additional 3-5 working days for the payment to show on your card.

Concession Products

• All items in our concession brand collections which have been paid for on our website cannot be returned to store - they will be unable to refund these items for you. This includes: Wallis, A Dress, Burton, Lotus, Freestep, Naturalizer, Gola, Shock Absorber, Lepel lingerie and Emma Jane maternity
• Only concession items bought in store can be returned to a store for a refund.

Order at Home, Collect in Store

You can return your order to any store or to us using the free post label (excluding wedding items). We regret that our courier service will be unable to collect the parcel from you (excluding items that are too large for the postal service). If you are returning by post please allow up to 1 month for your refund to reach you.

Order in store, Collect in Store/Deliver to Home

If you ordered your parcel from the store you can return it to the store or to us using the free post label provided or our collection service. The store can action the refund direct if you return the goods to them. Alternatively, if you are returning by post or by courier, your refund will be processed once the goods are received. Please allow up to a month for your refund.

Packaging your parcel
All non store returns are required to be returned with all tags, hangers and protective coverings and where possible in their original packaging. If this is not possible please pack to equivalent standards to ensure safe transit of the goods. Should the goods be fragile please ensure that they are packaged securely and marked as fragile.

Things to Remember

We cannot offer refunds on priced jewellery unless the item is faulty, or on underwear, swimwear or cosmetics if the hygiene seal has been removed. Returns are required to be returned with all tags, hangers, protective coverings and where possible original packaging. Should the goods be fragile please ensure that they are packaged securely and marked as fragile. Refunds will be credited to your original method of payment. It could delay the refund if you do not create a returns number.

For full Terms & Conditions of purchase please refer to www.BHS.co.uk

Our distribution centre will contact you once they have received your order and discuss a convenient date for delivery. They will offer you the first available date and time slot for delivery in your area, this is normally within 14 days from the date we have contacted you to arrange delivery in the case of "14 Day Express" furniture. We request that you accept the earliest date offered for delivery. Our distribution centre will offer you an AM or PM delivery slot, more specific times of delivery cannot be given. When ordering furniture, please carefully check the dimensions specified to ensure that the product will fit comfortably through the necessary doorways and hallway of your property and also in the room where you intend to keep the furniture. We always estimate delivery times in good faith, however we cannot guarantee that estimated delivery times will always be met due to unforeseen circumstances.

Where your furniture is made to order, there may be delays in manufacturing and delivering your order, for example, due to material shortages, import delays or higher than anticipated demand. We will make every effort to keep these delays to a minimum and will advise you of any delays as soon as we are able to do so. By placing your order, you acknowledge and accept that such delays are possible. We will not be liable to pay any compensation as a result of any delay. If your order is delayed by more than 5 weeks of the approximate delivery date given at the time you placed your order online you are entitled to cancel your order and receive a full refund via the same method of payment used for the purchase.

Standard Delivery
Furniture orders have standard delivery charges of £35 UK Mainland, £45 Northern Ireland & £80 for the Republic of Ireland. As part of our standard furniture delivery service, we deliver to your room of choice, unpack and remove packaging and assemble the product (unless the product is stated on our Website as customer self assembly). If the product is stated as self assembly you will need to make arrangements to assemble the product yourself. Standard delivery only covers delivery to a ground floor, basement or first floor level (subject to access). We cannot deliver above this level unless there is suitable lift access or you arrange a special delivery with our carrier (see below). If you cancel "14 Day Express" furniture order within 7 days of placing your order, we will refund your standard delivery charge if you have paid one. The delivery charge for made-to-order furniture is non-refundable. Please see the cancellations and returns policy for express orders below.

Special Delivery
If you require your product to be delivered to a level above the 1st floor level and there is no suitable lift access,  or your delivery address has road access which is limited, please inform the distribution centre when they contact you to  arrange delivery. They will inform you at this stage if your delivery will incur an additional special delivery charge.  If you require a special delivery, any extra charges are to be paid for by you in advance directly to the distribution  centre and are non-refundable.

Repeat Delivery
If no one is present to accept delivery of the goods on the date agreed with you and you require us to redeliver at a later date, you will be charged a further repeat delivery charge of £45, which must be paid prior to the redelivery. This is applicable even if the original delivery was to be made free of charge. Any repeat delivery charge is non-refundable.

Delivery Locations
We do not deliver furniture to all areas and cannot offer a 14 day delivery service throughout the UK. Where a 14 day delivery service is available, goods are clearly marked on our Site as "14 Day Express" or "14 Day". All other furniture items are made-to-order. As we do not commence the service of making the made-to-order until after you have placed your order, these goods take longer to deliver. Delivery can only be made to mainland UK & Ireland addresses excluding P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), International addresses or the Channel Islands (GY, JE).

If you have ordered a "14 Day Express" item, we cannot guarantee 14-day furniture delivery to the following postcodes:

• Aberdeen (A33 to AB38, AB41 to AB56)
• Dumfries & Galloway (DG1 to DG16)
• Galashields (TD1 to TD15)
• Inverness (IV1 to IV54)
• Kirkwall (KW1 to KW14)
• Paisley (PA20 to PA40)
• Perth (PH19 to PH44)
• Republic of Ireland

We reserve the right to change the areas to which we deliver without notice.

Cancellations & Returns
In accordance with your rights under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your order (the "7 day cooling off period"). If you wish to cancel your order, we must receive notification of your cancellation in writing, or by telephone within this period. To do this, please contact our Furniture After Sales department on 0844 411 6000 selecting option 4 or write to us at the following address:

Please contact our customer care department on 0844 411 6000 selecting option 4 or write to us at the following address:

BHS Furniture After Sales
Marylebone House
139-137 Marylebone Road
London
NW1 5QD

If you notify us within the 7 day cooling off period, you will be refunded by the same method you paid for the goods once the goods have been received back into our Distribution Centre (and no later than 30 days after the date of cancellation). You will also be refunded any standard delivery charge that you have paid if you cancel your whole order. Please note that we do not refund any additional amount that you have paid for special delivery or any repeat delivery or storage charges, as these are additional services.

In order to book a furniture return, please contact BHS customer care on 0844 411 6000, selecting option 4 for furniture queries, within 7 days of receipt. You are responsible for the cost of the courier collection (unless the goods are incorrect, damaged or defective and you must take good care of the goods whilst they are in your possession. Any courier collection charges will be charged directly to you and may be up to £80 depending on your location.

If you notify us of cancellation outside of the 7 day cooling off period, a refund will only be given in the instance of incorrect, damaged or faulty goods.

Please note that your right to cancel or return a furniture order does NOT apply to products which fall into the following categories (unless the products are incorrect, damaged on delivery or proved to be defective):

• Made-to-order and bespoke furniture orders (ie non "14 Day Express" items)
• Mattresses and divan sets (once unwrapped for hygiene reasons)
• Flat pack furniture that has been partially or fully assembled

Rearranged deliveries
If you wish to rearrange delivery you must give at least 48 hours notice of cancellation of your delivery. If 48 hours notice is not given you will be charged £45.00 to be paid in advance of any rearranged delivery date.

Missing, Faulty or Damaged Goods
We strongly advise you to thoroughly check your goods upon receipt. Please read through and sign the "Proof of Delivery" (POD) and sign the relevant sections. This will protect your interests regarding any claim concerning short delivery (i.e. missing items) and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage caused by you, the customer.

Storage Charge
If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite us having contacted you to do so) and you have not cancelled your order in accordance with these terms and conditions, you will incur storage charges of £15 per week until delivery is accepted. We reserve the right to refuse to deliver your order until such time as you have paid any such storage charge.