Payments and Returns

What is the refund policy?

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. Items can be returned to a store, by post or by courier.

For Furniture returns this must be coordinated by the Furniture after sales team. They can be contacted direct on 0845 196 0000

Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods at Bhs Premises. This means the credit to a payment card may take up to ten working days from receipt of goods.

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Bhs.

Return to store
For your convenience, you can go to your nearest Bhs store with your returns within 28 days of receipt.

Please ensure that you take your invoice with you as your proof of purchase (not the packing list enclosed in the parcel). You will have received your invoice in PDF format with the email confirming your order.

If you cannot find your invoice please call our Customer Service department on 0845 196 0000 to obtain a copy before you go to the store to return your purchase.

Please note that for Wedding items these can only be returned to a Bhs Wedding Stockist store. To find the stores that stock wedding product click here.

Online returns centre (not for furniture)

If you wish to return any non furniture product purchased on our website, you can use our online returns centre within 28 days of receipt. Please note there is a 5kg weight restriction per return parcel using this service. If your return parcel is heavier than 5 kg please contact customer services on 0845 196 0000 to arrange a courier collection.

Please note, you will require a printer to produce the paperwork required at home for this service, but if you do not have this, please contact customer services on 0845 196 0000 who can raise a return on your behalf and post the paperwork to you.

If you already have an account with Bhs, click here to login, view your order history and request a return

If you do not have an account, click here to access our returns centre

From the returns centre you can search for any valid orders if you are not registered with us or use your order history view if you are registered to select an order and complete the online form to create your return. Once you have confirmed the items you wish to return and the reason for returning them you will be provided with links to print a returns advice note to include in your parcel and a return label to qualify for free delivery (links to these labels will also be emailed to you if you need to reprint them).

The value of the items to be refunded to you will be clearly highlighted while completing your return and will be the value per item minus any promotion discount that was applied when the product was originally purchased.

Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods and take the parcel to your local post office ensuring you obtain proof of posting for each parcel returned.

On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return and once approved a refund to the original payment method will be issued. Please allow up to ten working days from receipt for this refund to be made.

If you have any difficulty locating an order for return or have any other queries regarding the service, customer services will be able to assist on 0845 196 0000.

By Courier (not for furniture)

You should telephone Bhs customer services on 0845 196 0000 to arrange for collection. You can choose a date at your convenience. HDN collects at a time between 9am and 5pm Monday to Friday. Unfortunately we are unable to give you a specific collection window. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered.

Returning faulty items

If your item is faulty you can return it to us using our returns centre. The process is detailed in the “online returns centre” section.

We will only offer a refund on the delivery charge if all items are found to be faulty. When returning faulty goods in store, delivery charges are not refundable unless the online invoice showing the delivery charge barcode at the bottom right hand corner is produced.

We will always refund the cost of faulty goods subject to our inspection and agreement when we receive the goods. If we do not agree the goods are faulty we will contact you. Please allow up to 10 working days for a refund to be actioned.

Art of Elegance by Elizabeth Emanuel

The Art of Elegance Elizabeth Emanuel wedding dresses can only be returned to the Art of Elegance Elizabeth Emanuel stocked stores and www.bhs.co.uk.

In order to be eligible for a refund the following is required:
1. The dresses must not have been worn
2. The security seal must be in place
3. Swing tickets must be attached to the dresses
4. The dresses must be returned in the Art of Elegance shroud
5. The dresses must be returned in the gift box, complete with the Art of Elegance tissue.

If you are returning goods because they are faulty we will refund the delivery charge but only if you have your invoice with you. If you do not have your invoice with you we will not refund the delivery charge and your refund will be made in the form of credit vouchers that can only be redeemed in a Bhs store against a future purchase. In this case the value of the refund will be the current resale price of the goods being returned even if you actually paid a higher price.

Payments

Paying for your order

You can pay by Bhs MasterCard, Visa credit, UK Visa debit, UK Visa Electron, JCB, Maestro, MasterCard, American Express, Solo and PayPal.

Would you like to earn Bhs vouchers? Pay with a Bhs Credit Card and earn 5 points for every £1 you spend in Bhs and 1 point for every £1 you spend anywhere else (500 Bhs Reward points earns you a £5 Bhs voucher). 18.9% APR typical variable. Find out more.

We do not accept any cards where the address registered with the card issuer for the statement is outside the UK mainland.

We do not accept any cards where the address registered with the card issuer for the statement is outside the UK mainland.

Your credit / debit card will be charged when you submit your order on the website.

VAT rate
Prices for products and services which are subject to VAT will be charged at the prevailing rate - currently 15%

Bhs store Card
We accept payment with the Bhs MasterCard and the Bhs Everyone Mastercard.

Look out for further information in your monthly card statements regarding on-line payment and your loyalty benefit when using your Bhs card.

We are unable to accept payment on store cards part of the seven network, including Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis.

Choice points online
Choice Customers will not receive any discount on purchases from the website; points will also not be awarded.

Bhs Everyone Mastercard?
We accept payment with the Bhs everyone MasterCard, loyalty points will temporarily be accrued at the external rate of 1 point for every £2 spent.

Bhs Everyone Mastercard loyalty vouchers
Unfortunately at this time we are not able to allow for payment by Bhs Everyone Mastercard loyalty vouchers.

Look out for further information in your monthly card statements regarding online payment and your loyalty benefit when using your Bhs cards.