Payments and Returns

What is the refund policy?

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. Items can be returned to a store, by post or by courier.

For Furniture returns this must be coordinated by the Furniture after sales team. They can be contacted direct on 0845 196 0000

Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods at Bhs Premises. This means the credit to a payment card may take up to ten working days from receipt of goods.

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Bhs.

Return to store
For your convenience, you can go to your nearest Bhs store with your returns within 28 days of receipt.

Please ensure that you take your invoice with you as your proof of purchase (not the packing list enclosed in the parcel). You will have received your invoice in PDF format with the email confirming your order.

If you cannot find your invoice please call our Customer Service department on 0845 196 0000 to obtain a copy before you go to the store to return your purchase.

Please note that for Wedding items these can only be returned to a Bhs Wedding Stockist store. To find the stores that stock wedding product click here.

Art of Elegance by Elizabeth Emanuel

The Art of Elegance Elizabeth Emanuel wedding dresses can only be returned to the Art of Elegance Elizabeth Emanuel stocked stores and www.bhs.co.uk.

In order to be eligible for a refund the following is required:
1. The dresses must not have been worn
2. The security seal must be in place
3. Swing tickets must be attached to the dresses
4. The dresses must be returned in the Art of Elegance shroud
5. The dresses must be returned in the gift box, complete with the Art of Elegance tissue.

If you are returning goods because they are faulty we will refund the delivery charge but only if you have your invoice with you. If you do not have your invoice with you we will not refund the delivery charge and your refund will be made in the form of credit vouchers that can only be redeemed in a Bhs store against a future purchase. In this case the value of the refund will be the current resale price of the goods being returned even if you actually paid a higher price.

By Post (not for furniture)

You should telephone Bhs customer service on 0845 196 0000 giving your name, address and the reference number from the invoice that you will have received by email. Please also state which products you want to return and help us improving our service by telling us the reason for your return.

Our customer service team will send you a free return label via email. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered. You can then drop off your return parcel at any post office, your mail room at work or any other drop-off point at your convenience. There is no need to wait in line, simply drop you package in the bag, FREE OF CHARGE. Please note the item is your responsibility until it reaches us. Request a receipt as proof of postage and keep your receipt until you received your refund.

You must contact customer services within seven working days after the products were delivered to you to obtain a free return label, and the products must be returned no later than 14 days after they were delivered to you.

By Courier (not for furniture)

You should telephone Bhs customer services on 0845 196 0000 to arrange for collection. You can choose a date at your convenience. Dhl collects at a time between 9am and 5pm Monday to Friday. Unfortunately we are unable to give you a specific delivery window. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered.

Returning faulty items

If your item is faulty you can return it to us using the same courier that delivered the goods or by returning them to us by post. The process is detailed in the "return by courier" or “return by post” section.

We will only offer a refund on the delivery charge if all items are found to be faulty. When returning faulty goods in store, delivery charges are not refundable unless the online invoice showing the delivery charge barcode at the bottom right hand corner is produced.

We will always refund the cost of faulty goods subject to our inspection and agreement when we receive the goods. If we do not agree the goods are faulty we will contact you. Please allow up to 10 working days for a refund to be actioned.

Payments

Paying for your order

You can pay by Bhs Gold Card, Visa credit, UK Visa debit, UK Visa Electron, JCB, Maestro, MasterCard, Solo and paypal.

We do not accept any cards where the address registered with the card issuer for the statement is outside the UK mainland.

Your credit / debit card will be charged when you submit your order on the website.

Bhs store Card
We accept payment with the Bhs Gold Card and the Bhs Everyone Mastercard.

Look out for further information in your monthly card statements regarding on-line payment and your loyalty benefit when using your Bhs card.

We are unable to accept payment on store cards part of the seven network, including Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis.

Choice points online
Choice Customers will not receive any discount on purchases from the website; points will also not be awarded.

Bhs Everyone Mastercard?
We accept payment with the Bhs everyone MasterCard, loyalty points will temporarily be accrued at the external rate of 1 point for every £2 spent.

Bhs Everyone Mastercard loyalty vouchers
Unfortunately at this time we are not able to allow for payment by Bhs Everyone Mastercard loyalty vouchers.

Look out for further information in your monthly card statements regarding online payment and your loyalty benefit when using your Bhs cards.