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faqs

We currently offer an extensive range from the following departments online: Womenswear, Menswear, Tammy, Childrenswear, Homeware, Wedding, Lingerie, Babywear, made to order Curtains and blinds, Gifts and Gift Vouchers.

How do I pay for my order?

You can pay by Bhs MasterCard, Visa credit, UK Visa debit, UK Visa Electron, Maestro, MasterCard, American Express, Solo and PayPal.

Your credit / debit card will be charged when you submit your order on the website.

We are unable to accept payment from store cards part of the Seven Network, including Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis.

Will I receive loyalty points by shopping online?

When using your Bhs MasterCard online you will receive loyalty points. The Choice Card cannot be used online; therefore Choice loyalty points cannot be awarded.

How many points do I earn on my shopping?

When you use your Bhs MasterCard online at bhs.co.uk you will receive 5 points for every £1 you spend.

How can I obtain VAT tax invoices?

Please call our Customer Services Team on 0845 196 0000.

Can I call in and place an order over the telephone?

Currently, we do not provide this service.

How do I get a copy of my online invoice?

A link to this is provided in the order confirmation email sent to you after the order is placed. Alternatively please call our Customer Services Team on 0845 196 0000.

VAT rate

Prices for products and services which are subject to VAT will be charged at the prevailing rate - currently 15%

Order Online & Collect In Store

What is Order & Collect In Store?

Order & Collect in store is a service where you can order online on Bhs.co.uk and have it delivered to a participating Bhs store for store collection when it is convenient for you.

Which stores are offering the 'Order & Collect In Store' service?

You can currently order online and collect in one of the stores listed below. Our intention is to increase this store list in the future so please check back to see if your local store is included.

Ashford Kent - 39, County Square, Ashford, Kent TN23 1YD
Aylesford - Unit 6, South Aylesford Retail Park, Quarry Wood Road, Aylesford ME20 7TP
Basingstoke - Jubilee Circus, Festival Place, Basingstoke, Hampshire, RG21 7LE
Bexleyheath - 19 The Mall, Broadway Shopping Centre, Kent DA6 7JJ
Birmingham - 6-9 New Street, West Midlands B2 4RG
Bournemouth - 48-54 Commercial Road, Dorset BH2 5RL
Bournemouth Home - Units 4b 5 & 6, Mallard Road Retail Park, Bournemouth, BH8 9PN
Brighton - MSU 1 Churchill Square Shopping Centre, Brighton, East Sussex. BN1 2TA
Bristol - 38-41 Broadmead, Avon BS1 3HB
Bromley - 124 High Street, Bromley, Kent BR1 1EZ
Broughton Park - Unit 2, Broughton Shopping Park, Broughton, Nr Chester, Flintshire CH4 0DP
Cambridge - 29 Grafton Centre, East Road, Cambridge CB1 1PS
Canterbury - Marlowe Arcade, Kent CT1 2TE
Cardiff - 48 Queen Street, Cardiff CF10 2GQ
Cardiff Bay - Unit G&H Cardiff Bay Retail Park, Cardiff, CF11 0JR
Chelmsford - The Meadows, Essex CM2 6BH
Chichester - Westhampnett Road, Chichester, West Sussex PO19 4ZL
Chester - 41-45 Foregate Street, Cheshire CH1 1HW
Coventry - 43-47 The Precinct, West Midlands CV1 1DD
Croydon - 69-73 Whitgift Square, Whitgift Centre, Surrey CR9 1SY
Derby - 59-61 St Peter's Street, Derbyshire DE1 2AB
Doncaster - 7-17 Frenchgate, South Yorkshire DN1 1QA
Dudley, Merry Hill - Merryhill Centre, Brierley Hill, Dudley, West Midlands DY5 1QP
Edinburgh - 64 Princes Street, Midlothian EH2 2DJ
Exeter - 177-181 Fore Street, Devon EX4 3AX
Gateshead, Metro centre - Unit 38 Cameron Walk, Metro Centre, Tyne and Wear NE11 9YB
Glasgow, St Enochs - Unit 1, 55 St Enochs Square, St Enoch Centre, Glasgow, Lanarkshire G1 4BW
Gloucester - 27-39 Eastgate Street, Gloucestershire GL1 1YU
Handforth Dean - Kiln Croft Lane, Handforth, Wilmslow, Cheshire SK9 3PA
Hanley - 9-15 Parliment Row, Stoke on Trent, Staffordshire ST1 1PX
Hull - 32-38 Jameson Street, Humberside HU1 3LY
Kingston upon Thames - 10 Alderman Judge Mall, Surrey KT1 1BS
Knaresborough - St James Retail Park, Grimbold Crag Way, Knaresborough, North Yorkshire, HG5 8PZ
Lakeside - 335-336 Lakeside Shopping Centre, Grays Essex RM20 2ZH
Leeds - 28 Albion Arcade, West Yorkshire LS1 5ER
Leeds Kirkstall - 2 Bridge Road, Kirkstall, Leeds LS5 3BL
Leicester - 52-54 Gallowtree Gate, Leicestershire LE1 1DA
Lincoln St Marks - 8 The Sidings, St. Marks Retail Park, Lincoln LN6 7TP
Liverpool - 67-79 Lord Street, Merseyside L2 6PG
Maidstone - 42-50 King St. Kent ME14 1BS
Manchester - 57 Market Street, Greater Manchester M1 1WN
Manchester, Barton Square - Unit 18, Barton Square, Trafford Centre, Manchester. M41 7TB
Meadow Hall - MSU12, 3 The Gallery, Meadowhall Centre, Sheffield, S9 1ER
Middlesbrough - 68 Linthorpe Road, Cleveland TS1 2LB
Milton Keynes - 116 Silbury Arcade, Secklow Gate, East Buckinghamshire MK9 3BE
Newcastle - 86-92 Northumberland Street, Tyne and Wear NE1 8NA
Northampton, St. James - St James Retail Park, Towester Road, Northampton NN1 1EE
Norwich - 23-29 St Stephen's Street, Norfolk NR1 3QN
Nottingham - 3 Lister Gate Square, Broadmarsh Centre, Nottinghamshire NG1 7LB
Oxford Street - 252-258 Oxford Street, London W1C 1DL
Plymouth - 33-39 Cornwall Street, Devon PL1 1NR
Preston - 20-23 Fishergate, Lancashire PR1 3PX
Reading Gate - Units 5, Reading Gate Retail Park, Reading. RG2 0QG
Rotherham - Unit 14a Retail World, Stadium Way, Parkgate, Rotherham S60 1TG
Southampton - 40-50 Above Bar Street, Hampshire SO14 7GW
Staines - The Elmsleigh Centre, Middlesex TW18 4QA
Stockport - 11-27 Princes Street, Greater Manchester SK1 1SN
Sutton Coldfield - 14-20 The Parade, Gracechurch Centre, West Midlands B72 1PD
Swansea - 29-31 Princess Way, West Glamorgan SA1 5HB
Swindon - 39-42 Bridge Street, Wiltshire SN1 8BL
Trafford Park - 34 Regent Crescent, The Trafford Centre, Manchester, M17 8AF
Watford - 83-87 High Street, Watford, Hertfordshire WD17 2DQ
White Rose Leeds - White Rose Shopping Centre, Dewsbury Road LS11 8LL
York, Monks Cross - Unit 14 & 14A, Monks Cross Retail Park, York, YO32 9GX
York - 44 Coney Street, North Yorkshire YO1 8ND

How do I place an order to be collected in store?

1. Add your item to your shopping basket as normal (the majority of items are available for Order & Collect in store. If you have selected item(s) which are not available then this option will not be shown in the checkout page.

2. At the checkout select ‘your preferred Bhs store’ and choose a store from the dropdown list.

3. Enter your details and complete the secure online payment.

4. Print the confirmation page and make a note of your order number.

5. Bring your order confirmation page to the store you have chosen and collect your delivery usually from the Customer Service area of the store. Alternatively, you can ask a member of our team to help you with your order.

6. Please bring your order number and one of the following forms of ID: driving licence, passport, pass card and a proof of address. This is required to ensure that all items are supplied to the correct person and in the case of age-restricted items such as alcohol and knives, that we comply with the law.

What items on the website are available for Order & Collect In Store?

The majority of items are available for Order & Collect (some furniture items are not). If you have selected an item which is not available then this option will not be shown in the checkout page.

How much does the Order & Collect In Store service cost?

The cost for this service is £3.95 - or FREE when you spend £100 or more (applies to deliveries sent to stores only).

When do you charge me for my Order & Collect In Store order?

Payment will be taken when your goods have been despatched to your chosen Bhs store. No payment for your order placed online will be taken in the store.

When can I collect my order?

We will aim to get your order sent to the store within 7 days - or earlier if at all possible. Most stores we deliver to twice a week however in some cases it can take a little longer. We minimise our deliveries to store where necessary to help save cost and the environment. If after 10 days following notification to you your order has not been collected and you cannot be contacted we reserve the right to return it to our warehouse or make the products available in store for other customers and you will be refunded the value of the items.

Where do I go in store to collect my order?

Your order will be available for collection usually from the Customer Service area of the store. Alternatively, you can ask a member of our team to help you with your order.

Do I need to bring any form of identification with me when I collect my order?

Yes, please bring a copy of the order confirmation page into store together with a suitable form of ID with photo e.g. driving licence, passport or pass card, and proof of your home address. This is required to ensure that all items are supplied to the correct person and in the case of age-restricted items such as alcohol and knives, that we comply with the law.

For security if you are unable to collect the parcel, the person collecting will need to supply the order number, provide identification, and sign for the parcel.

Delivery Service & Cost

What areas do you deliver to?

Delivery can only be made to UK addresses excluding P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), The Channel Islands (GY and JE), International addresses and the Republic of Ireland.

We reserve the right to change the areas to which we deliver without notice.

Please contact our customer service if you have further questions to our delivery areas.

How soon is my order delivered to my home address?

Delivery Option	Price	Timings
Standard	£3.95	Delivery within three working days after date of order being placed on the website. Working days are Monday-Friday 8am-6pm inclusive, excluding Saturday, Sunday and Bank holidays.
Express	£4.95	If the order is placed on the website before 12:00 noon then delivery will be made on the next working day; if placed 12:01or later it will be on the second working day. Working days are Monday-Friday 8am-6pm inclusive, excluding Saturday, Sunday and Bank holidays.

Large items such as furniture have a £25 delivery charge and if your order is above £100 standard delivery is free. The charges will be displayed on the order page before payment is requested. This time frame is not guaranteed and subject to availability. Some furniture items may take longer and you will be notified when placing the order. In addition the following post codes have extended delivery lead times as shown:

Out of area postcodes and delivery lead times
Postcode area	Approximate delivery time window after date of order - Standard delivery service	Approximate delivery time window after date of order - Express deliveries
AB, DD8-11	Up to 4 working days	Up to 3 working days
KW15-17, ZE1-99	Up to 10 working days	Up to 9 working days
PA20-23, 25-32, 34-35, 37, 39-40, PH50	Up to 4 working days	Up to 3 working days
HS9-99	Up to 8 working days	Up to 7 working days
PA41-49	Up to 7 working days	Up to 6 working days
PA60	Up to 5 working days	Up to 4 working days
PA61-75, 77, 78	Up to 6 working days	Up to 5 working days
PA76	Up to 8 working days	Up to 7 working days
PH41(2), 42, 43, 44	Up to 7 working days	Up to 6 working days
PH19-26, 30-41	Up to 4 working days	Up to 3 working days
KW1-3, 5-14	Up to 4 working days	Up to 3 working days
HS1-8	Up to 6 working days	Up to 5 working days
IV40-53, 54, 55, 56	Up to 6 working days	Up to 5 working days
KA27,28	Up to 4 working days	Up to 3 working days
IV1-20, 25, 30-32, 36	Up to 4 working days	Up to 3 working days
IV21-23, IV26-27	Up to 4 working days	Up to 3 working days
IV40-56	Up to 4 working days	Up to 3 working days
IM1-99	Up to 7 working days	Up to 6 working days
TR21-25	Up to 5 working days	Up to 4 working days
BT1-99	Up to 4 working days	Up to 3 working days

What happens if I am not at home?

In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address and have to be signed for by an adult.

In case we can not reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card. A second delivery attempt will be made the next working day or you can contact our depot to schedule a delivery day. You will find the contact details on the notification card.

Returns and Refunds

What is the refund policy?

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt.

Please note that for Wedding items these can only be returned to a Bhs Wedding Stockist store. For further details please click here.

For Furniture returns this must be coordinated by the Furniture after sales team. They can be contacted direct on 0845 196 0000

Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods at Bhs Premises. This means the credit to a payment card may take up to ten working days from receipt of goods.

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Bhs.

Art of Elegance by Elizabeth Emanuel

The Art of Elegance Elizabeth Emanuel wedding dresses can only be returned to the Art of Elegance Elizabeth Emanuel stocked stores and www.bhs.co.uk.

In order to be eligible for a refund the following is required:
1. The dresses must not have been worn
2. The security seal must be in place
3. Swing tickets must be attached to the dresses
4. The dresses must be returned in the Art of Elegance shroud
5. The dresses must be returned in the gift box, complete with the Art of Elegance tissue.

Can I return goods to a Bhs Store?

Yes, for your convenience, you can go to your nearest Bhs store with your returns within 28 days of receipt. Please ensure that you take your invoice with you as your proof of purchase (not the packing list enclosed in the parcel). You will have received your invoice in PDF format with the email confirming your order. If you cannot find your invoice please call our Customer Service department on 0845 196 0000 to obtain a copy before you go to the store to return your purchase.

If you are returning goods because they are faulty we will refund the delivery charge but only if you have your invoice with you. If you do not have your invoice with you we will not refund the delivery charge and your refund will be made in the form of credit vouchers that can only be redeemed in a Bhs store against a future purchase. In this case the value of the refund will be the current resale price of the goods being returned even if you actually paid a higher price.

Can I return goods to you by courier?

You should telephone Bhs customer services on 0845 196 0000 to arrange for collection. You can choose a date at your convenience. Our courier collects at a time between 9am and 5pm Monday to Friday. Unfortunately we are unable to give you a specific delivery window. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered. It is vital that you re-address the outside of the parcel with the address on the top of the returns form.

You must contact customer services within seven working days after the products were delivered to you to arrange for their collection, and the products must be returned no later than 14 days after they were delivered to you.

There is no charge for using the couriered returns service.

Can I return goods by post?

If you wish to return any non furniture product purchased on our website, you can use our online returns centre within 28 days of receipt.

Please note, you will require a printer to produce the paperwork required at home for this service, but if you do not have this, please contact customer services on 0845 196 0000 who can raise a return on your behalf and post the paperwork to you.

If you already have an account with Bhs, click here to login, view your order history and request a return

If you do not have an account, click here to access our returns centre

From the returns centre you can search for any valid orders if you are not registered with us or use your order history view if you are registered to select an order and complete the online form to create your return. Once you have confirmed the items you wish to return and the reason for returning them you will be provided with links to print a returns advice note to include in your parcel and a return label to qualify for free delivery (links to these labels will also be emailed to you if you need to reprint them).

The value of the items to be refunded to you will be clearly highlighted while completing your return and will be the value per item minus any promotion discount that was applied when the product was originally purchased.

Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods and take the parcel to your local post office ensuring you obtain proof of posting for each parcel returned.

On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return and once approved a refund to the original payment method will be issued. Please allow up to ten working days from receipt for this refund to be made.

Although there are no weight or size restrictions imposed for using this service, if the parcel is difficult to return via a post office, please contact customer services on 0845 196 0000 to arrange a courier collection. If you have any difficulty locating an order for return or have any other queries regarding the service, customer services will be able to assist on 0845 196 0000.

What if my goods are faulty? Can I return them to you?

If your item is faulty you can return it to us using our returns centre. The process is detailed in the “online returns centre” section.

We will only offer a refund on the delivery charge if all items are found to be faulty. When returning faulty goods in store, delivery charges are not refundable unless the online invoice showing the delivery charge barcode at the bottom right hand corner is produced.

We will always refund the cost of faulty goods subject to our inspection and agreement when we receive the goods. If we do not agree the goods are faulty we will contact you. Please allow up to 10 working days for a refund to be actioned.

Wedding

How can I get a Wedding Catalogue?

Our Spring/Summer 2009 collection can be viewed online and in selected stores. Click here to view online.

Can I collect an order that I place online from my nearest store?

Yes, please click here for more details and a list of participating stores.

How long is this season's wedding collection available in stores and online?

Our Spring/Summer wedding collection is usually in store from January to June every year. Our Autumn/Winter collection is usually in store from September/October to December every year. As certain items have limited availability we cannot guarantee that all lines will be available towards the end of the season - we therefore recommend buying them sooner rather than later.

Can my nearest store order online for me?

You can order from the following stores for delivery to store for collection or to your home address (subject to restrictions – please see delivery section 4.1 in our Terms and Conditions). This option is not available for furniture. We hope to increase this store list in the future.

Ashford Kent - 39, County Square, Ashford, Kent TN23 1YD
Aylesford - Unit 6, South Aylesford Retail Park, Quarry Wood Road, Aylesford ME20 7TP
Manchester, Barton Square - Unit 18, Barton Square, Trafford Centre, Manchester. M41 7TB
Bournemouth - 48-54 Commercial Road, Dorset BH2 5RL
Bournemouth Home - Units 4b 5 & 6, Mallard Road Retail Park, Bournemouth, BH8 9PN
Bromley - 124 High Street, Bromley, Kent BR1 1EZ
Broughton Park - Unit 2, Broughton Shopping Park, Broughton, Nr Chester, Flintshire CH4 0DP
Cardiff - 48 Queen Street, Cardiff CF10 2GQ
Cardiff Bay - Unit G&H Cardiff Bay Retail Park, Cardiff, CF11 0JR
Chelmsford - The Meadows, Essex CM2 6BH
Chichester - Westhampnett Road, Chichester, West Sussex PO19 4ZL
Dudley, Merry Hill - Merryhill Centre, Brierley Hill, Dudley, West Midlands DY5 1QP
Gateshead, Metro centre - Unit 38 Cameron Walk, Metro Centre, Tyne and Wear NE11 9YB
Glasgow, St Enochs - Unit 1, 55 St Enochs Square, St Enoch Centre, Glasgow, Lanarkshire G1 4BW
Handforth Dean - Kiln Croft Lane, Handforth, Wilmslow, Cheshire SK9 3PA
Kingston upon Thames - 10 Alderman Judge Mall, Surrey KT1 1BS
Knaresborough - St James Retail Park, Grimbold Crag Way, Knaresborough, North Yorkshire, HG5 8PZ
Lakeside - 335-336 Lakeside Shopping Centre, Grays Essex RM20 2ZH
Leeds Kirkstall - 2 Bridge Road, Kirkstall, Leeds LS5 3BL
Lincoln St Marks - 8 The Sidings, St. Marks Retail Park, Lincoln LN6 7TP
Manchester - 57 Market Street, Greater Manchester M1 1WN
Meadow Hall - MSU12, 3 The Gallery, Meadowhall Centre, Sheffield, S9 1ER
Milton Keynes - 116 Silbury Arcade, Secklow Gate, East Buckinghamshire MK9 3BE
Newcastle - 86-92 Northumberland Street, Tyne and Wear NE1 8NA
Northampton, St. James - St James Retail Park, Towester Road, Northampton NN1 1EE
Oxford Street - 252-258 Oxford Street, London W1C 1DL
Reading Gate - Units 5, Reading Gate Retail Park, Reading. RG2 0QG
Rotherham - Unit 14a Retail World, Stadium Way, Parkgate, Rotherham S60 1TG
Southampton - 40-50 Above Bar Street, Hampshire SO14 7GW
Staines - The Elmsleigh Centre, Middlesex TW18 4QA
Stockport - 11-27 Princes Street, Greater Manchester SK1 1SN
Sutton Coldfield - 14-20 The Parade, Gracechurch Centre, West Midlands B72 1PD
Swindon - 39-42 Bridge Street, Wiltshire SN1 8BL
Watford - 83-87 High Street, Watford, Hertfordshire WD17 2DQ
York, Monks Cross - Unit 14 & 14A, Monks Cross Retail Park, York, YO32 9GX

Furniture

Where can I purchase from the Bhs Furniture Range?

You can purchase Furniture from our online store. Alternatively a full range is available at our Bhs Home Stores. For a full list of these please visit our Store Finder page.

I want to apply for Interest free credit?

We are sorry but we cannot offer Interest Free Credit as a payment option for online purchases. However you can visit one of our Bhs Home Stores where you can apply for credit.

Can I make changes to my order?

Unfortunately at this time it is not possible to make changes to orders online after they have been submitted. If you have an issue with an order already placed then please call Customer Services on 0845 196 0000

How do I return an item I have purchased online?

If you wish to return a furniture item that you have purchased online you will need to speak to our Customer Services team first on 0845 196 0000 to discuss any problems you may have

Womenswear, Menswear, Childrenswear & Tammy

Can I make changes to my order?

Unfortunately at this time it is not possible to make changes to orders online after they have been submitted.

If you want to change your mind after submitting the order please telephone the dedicated helpline number 0845 196 0000.

If your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using the returns process described below

How do I return an item I have purchased online?

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. Please refer to our Returns/Refunds section as this can be done by courier, by post or to a store.

How do I obtain a refund?

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Bhs.

Home

Can I make changes to my order?

Unfortunately at this time it is not possible to make changes to orders online after they have been submitted.

If you want to change your mind after the order has been submitted please telephone the dedicated helpline number 0845 196 0000

If however your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using the returns process described below

How do I return an item I have purchased online?

Read more in our payment and returns section.

How do I obtain a refund?

Read more in our payment and returns section.

I have a fragile item that needs to be returned. How do I do this?

If this was a single order then please place the item in its original packaging and return it to us via the original delivery method. If however the item was part of a larger order and you no longer have any suitable packaging then please feel free to return it to your nearest Bhs Store

Login and Registration

What are the benefits of registration?

Once you have registered we then have a record of all your previous purchases and your account history. This makes sure that next time you visit Bhs Online the process is as swift and easy as possible. It also means that we will be able to send you emails to let you know all about upcoming promotions and our new product ranges.

How do I register?

If you have not already registered online then please click here to enter your details.

Forgotten my password?

If you are unable to remember your account password, enter your email address in the 'Password Reminder' section and your password will be emailed to you.

What information do we collect?

We ask for your name, telephone number, home address and email address. When a purchase is made on our site, in addition to the above, we also ask for payment method details however we do not store credit or debit card details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What will the data will be used for?

Your data will enable us and our processors to fulfil your order and to notify you about important functionality changes.

If you opt in to receive information from us, the personal information given to us will be used to assist us in providing you with marketing material, including information about special offers, in store events and promotions. We will contact you by email, post or telephone using the contact details given to us.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

Do you provide my details to any other companies?

We will only forward your mailing details to our brands and associated companies if you have opted in to receive information from third party companies. However, we may share non-personal aggregate statistical data with third parties.

Store queries

Where is my nearest store?

In order to locate your nearest store please use our Store Finder. Alternatively you can all 0845 196 0000 to obtain the location and opening time of your nearest store.

What are the opening hours

In order to find the opening time of your nearest store please call 0845 196 0000. Our automated answering service will give you the address and phone number for your nearest BHS store. You then need to call the local store to obtain the opening hours for that store.

Complaint about a store

We are sorry that you may have an issue or complaint with regards service in a store. Please contact our Customer Services department on 0845 196 0000 for further assistance.

Store Card

Where can I use it?

The Bhs Gold Card and Bhs Everyone card is no longer valid – all cards expired on 31/12/2008

How can I cancel my card?

The Bhs Gold Card and Bhs Everyone card is operated by GE Money. To cancel your card you will need to contact GE Money direct on 0871 522 5693.

How do I report it lost or stolen?

You will need to report this immediately to GE Money, our account card administrators. They can be contacted by calling 0871 522 5693.

Who do I call about a query on my store card?

The Bhs Gold Card and Bhs Everyone card is operated by GE Money. You will need to contact them direct on 0871 522 5693.

Can I use my store card on the internet?

We are sorry it is not possible at the moment to make any purchases online using a Bhs Gold Card.

Will I receive choice points by shopping online?

We are sorry we do not currently offer points to either Choice or Gold Card customers for online purchases.

Will I automatically get a new Bhs MasterCard when my Gold Card expires?

No. You will have to apply for the new Bhs MasterCard. Click here to apply. The reason for this is because your current card is issued by a different financial provider. We have changed to Barclaycard recently in order to give you better benefits now and in the future.

Do I have to apply today?

The sooner you apply, the sooner you could start to benefit from the new Bhs MasterCard.

When I apply for the Bhs MasterCard, will I automatically be accepted?

No. All applications will be subject to the standard credit card acceptance procedure, so we must make you aware that you are not guaranteed acceptance.

Will I receive the same credit limit?

It could be higher, the same or lower. Limits range from £250 to £10,000 and you will be advised once your application has been approved.

Are the benefits the same as my current card?

No – we feel they are much better than your current card as you’ll be able to earn points everywhere you shop as well as at Bhs. The rewards scheme is simple and the rates are extremely competitive.

If I don’t apply for the new Bhs MasterCard, will I still be invited to 20% off cardholder days?

No. As your current card will no longer be valid, you must apply and be approved for the Bhs MasterCard if you want to be invited to our exclusive 20% off event days.

What will happen to my Choice Points?

The Choice discount mechanic does not form part of the new offer and therefore any points balance will not be carried over. However, on the Bhs MasterCard, there will be double Bhs Reward Points on your first Bhs purchase and this will enable you to start building your new rewards balance.

What if I purchase something with my vouchers and want a refund?

We will refund in the form of a Bhs Gift Card.

How long will my Bhs MasterCard take to be delivered?

Applications should take about 3 weeks from the date we receive the application for processing. However, the total time from applying to customers activating their card cannot be guaranteed.

Do I need to cancel my existing GE account?

Yes, even if you move your balance to the Bhs MasterCard, you will need to contact GE Money to close your account on 0871 522 5693. Lines are open 8am-8pm, Monday to Saturday and 9am-5pm Sundays.

Can I apply for a Bhs MasterCard online?

Yes, simply visit bhs.co.uk/creditcard.

What happens if I keep a balance on my card after it’s expired?

You will continue to receive a monthly statement and will need to make payments until the balance is paid off. So it really does make sense to transfer your balances to the new Bhs Credit Card.

How secure is the new Bhs MasterCard?

Your Bhs MasterCard comes with an advanced protection system, Bhs Secure , that uses the most sophisticated technology to help combat credit card fraud. And that makes it one of the safest cards on the high street.

Can I transfer balances from my current card to the Bhs MasterCard?

Yes. Once you’ve received your Bhs MasterCard, we’ll send you details of how to do this. Don’t forget, you’ll benefit from 0% for 9 months (2.99% fee applies). So why not transfer all balances from other credit cards when you transfer the balance from your old GE card?

about Bhs

Jobs

I am interested in applying for any vacancies you may have within your Bhs Stores?

Thank you for contacting us with interest to join our stores team. Please visit your nearest Bhs store and enquire at the customer services desk whether there are any positions which may be suitable to yourself. Alternatively, you can send the store a copy of your C.V - address details can be found on the Bhs Store Finder page.

I am interested in applying for any vacancies you may have within your Head Office.

Thank you for contacting us with interest to join our team at Head Office. All current positions are available to view on the Working at Bhs page on this website.

What is the company registration number?

Company number: 229606

What is the company VAT no?

VAT number: GB 752254245

Retail academy

What is the Retail Academy?

The Fashion Retail Academy is supported by major retailers including The Arcadia Group Ltd, which includes the popular high street brands Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis, Next, Marks & Spencer and GUS.

The Academy provides a unique combination of retail business and fashion education creating an innovative learning experience for the next generation of future leaders in the fashion retail industry.

How do I apply?

For more details please visit the Retail Academy website.

Charity/Sponsorship

Bhs supports many charities, and each year has a nominated Charity that stores also support. At present we are raising funds for the Children’s Charity. As a result we are unable to support any other causes during this year. If you wish to be considered in the future or require more details please write to Bhs Marketing Department, 129 -132 Marylebone Road, London NW1 5QD

Contact Us

Got a question that we can't answer? Then please send us an email via our Customer Services Contact Centre. Please click here to send your request.

The environment

Distributor Take Back Scheme

Bhs has made a commitment to the WEEE Directive which is encouraging the safe and environmentally friendly disposal of electrical waste. As a conscientious retailer, we have chosen to group together with other retailers in joining the “Distributor Take Back Scheme”.

Through this scheme we have paid toward the provision of improved recycling facilities for customers. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods.

To remind you to recycle, all new electrical and electronic equipment (EEE) should now be marked with a crossed out wheeled bin symbol.

You may find your nearest recycling points and helpful either contacting your local council or visiting www.recycle-more.co.uk

Bhs credit card shopping has never been so rewarding - Find out more

faqs

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Jobs

Company information

Retail academy

The environment