Store Management
I really enjoy working for Bhs. I like the fact that I work for a business that was part of the high
street when I was a child and whilst we still have destination departments from that period such as
Lighting and Back to School, we have also established new ones, including, Christmas Gift Shop, Wedding Shop,
Holiday Shop and the introduction of our Home Stores.
I like the fact that whilst there is a 'rhythm and routine' to my day, one day is never the same as the next!
Change occurs within the retail environment all the time and at Bhs we are always looking to improve be
that commercially or operationally. Every day comes with its own challenges and frustrations but at the same
time it brings its own rewards and successes.
I love the people! As a Store Manager the majority of my time is spent on the sales floor, so not only do
I get to interact with my team on a daily basis I also have the opportunity to speak to my customers.
Over the years I have had the opportunity to meet and work alongside some really lovely people.
On many occasions when I have relocated on my journey as a Store Manager my store team has become my second family!
Since working in Oxford Street I have had the opportunity to gain a greater insight into the operation at
Head Office and have built good working relationships with the Head Office teams. I believe my role
not only influences what happens in Oxford Street but also on occasion influences the business.
With Bhs anything is possible! When I joined Bhs in Coventry as a Home Department Manager I never imagined
myself to be managing the flagship store in Oxford Street 15 years later!
Helen - Store Manager
As a Store Manager I am responsible for everything that happens within the 'four walls' of my store.
It is a challenge to balance all the elements of running a store every day, but when it all comes
together it is really rewarding. It's my job to provide direction to make sure that we achieve our
sales targets and deliver exceptional service.
I have a team of managers who oversee the day-to-day operational and commercial elements of the business.
They make sure that the stock gets from the back door to the sales floor as efficiently as possible
to ensure we achieve 100% availability for our customers, but also that we have the right product
in the right place at the right time and deliver the right level of service to make sure we maximise
our sales opportunities to drive our profitability.
To be a successful Store Manager it's really important to have an 'own-business' mentality and
take pride in the standards both on the sales floor and in the back areas that are so vitally
important in keeping the store ticking over. It's so much more than just leading by example.
It's essential that a Store Manager is able to react to the demands of the business, but perhaps
more importantly is always thinking strategically about the future so that they can anticipate
these demands and be best placed to meet them.
Mike - Store Manager
