Central Retail Support
The Customer Services department is an exciting and challenging area to work where we interact daily
with varying departments, stores and customers from all walks of life to resolve complaints or answer queries.
During my time here, I have managed the After-Sales Furniture team, the Wedding Helpline, the Website team
and am currently looking after our General team. During this time, the Customer Services Manager went
on a 3-month career break and I covered his position with full responsibility for the team and our output.
It was a learning curve which was extremely rewarding.
Bhs is constantly adapting to meet the needs of its existing and new customers and with the launch and current
development of our website has proven to be an exciting place to work.
Rob - Team Manager
I have been working for Bhs for over 20 years, 15 years in Store Management and the last 6 years at our
Marylebone Head office.I can safely say no day is ever the same and the environment is fast paced,
interesting, challenging yet extremely enjoyable with a great team spirit!
Heading up both the Retail ops team and customer services means that I am interfacing with our internal
customers (Store management and employees) and assisting in maintaining high standards of customer
services and providing resolutions to any service related issues.
Paul - Head of Central Retail Support & Customer Services
My career within Bhs has been extensive, encompassing a variety of roles such as Department Manager,
deputising for the Store Manager, and managing the installation of our Watford Store's new concept Coffee House.
In recent years I have ventured away from the stores community and turned my attention to a retail
support role within Head Office, where I am now Senior Retail Operations Manager.
This Role is fast paced, challenging and involves a significant amount of negotiating. Throughout my career
I have gained all the key skills required to excel in this role, especially my influencing and communication
skills. I regularly liaise with and influence Directors and Senior Managers across the business.
Bhs is a great place to work. It has a friendly, open and honest culture, which I feel fits in with my
personality, and as no two days are ever the same I am constantly motivated.
Linda - Senior Operations Manager
