Terms and Conditions

1 Introduction

1.1 www.bhs.co.uk (the Site) is operated by Bhs Limited (we and us).

1.2 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from the Site. Please read these Trading Terms carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.3 Your use of the Site itself is subject to our website Terms of Use. You should also read our Privacy Policy.

1.4 We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

2 Ordering

2.1 You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay now” button on the payment and delivery page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.

2.4 If your order includes products which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to receive your order excluding the products not available, or cancel your order. If we are unable to obtain your instructions, within 2 days of our first attempt to contact you, we will deliver your order excluding the products not available and advise you by email that we have done so.

2.5 Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).

3 Prices and payment

3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. Delivery charges, where applicable, are set out in Delivery Information. Delivery charges will be automatically calculated and added to your order before you are prompted to pay for it. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page (although for certain age-restricted products (see Age-restricted products) only a credit card may be used). We do not accept credit/debit cards where the address registered with the card issuer for the statement is outside the United Kingdom. To help prevent fraud, when you place your first order with us we will only deliver to the same address as the billing address which must be the same as the statement address for the credit/debit card used for payment.

3.4 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

4 Delivery

4.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. An estimated delivery time for your order will be displayed on the payment and delivery page before you place your order. Please note that certain products which are not available from stock have a delivery time which may be longer than 30 days from the date an order is placed. Where that is the case, it will be made clear on the payment and delivery page before you place your order. We will usually deliver all products comprised in your order in one delivery. The confirmation of despatch email will contain an estimated delivery date for your order, an order tracking number and a link to the website of our nominated courier to enable you to track the status of your delivery.

4.2 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses. We are only able to deliver to addresses in the United Kingdom mainland including Northern Ireland. We cannot deliver to international, the Channel Islands or BFPO addresses.. In addition we are unable to undertake 2-person home delivery for furniture to the following postcodes:
Isle of Man (IM)
Shetland Isles (ZE)
Outer Hebrides (HS)
Orkney Islands (KW15, KW16, KW17)
Western Isles (PA41 to PA78)
Isle of Eigg (PH42, PH43, PH44)
Brodick & Millport (KA27, KA28)
Isle of Scilly (TR21, TR22, TR23, TR24, TR25)

4.3 Deliveries are made Monday to Friday (excluding bank and public holidays). The precise timing of a delivery cannot be specified. Deliveries require a signature to confirm receipt.

4.4 Deliveries will be made to your door or, in the case of furniture, to the ground floor or first floor room of your choice. If this presents you with difficulties, please contact us (see How to contact us) prior to placing your order and we will give you the telephone number of our nominated courier who may, at their discretion, be able to make special arrangements, for which they may need to make an additional charge. If so, they will advise you of the amount of that charge before you place your order. We are not responsible for any additional carrying or positioning of products ordered. Please note, when ordering furniture, you should carefully check the dimensions specified to ensure that the product will fit comfortably through the necessary doorways and hallway of your property.

4.5 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

4.6 If you choose your delivery to be made to one of our stores you will receive an email once your order is ready to be collected from the store or one of our store associates will call you. Please pick up your order within 10 working days of notification. If you don’t collect your parcel or contact us within 10 working days of notification Bhs is not obliged to hold your goods To collect your goods, please bring with you to store your invoice and a form of identification carrying your name and home address such as driving licence or utility bill. The invoice is sent with your order confirmation via email after you have placed your order with us.

5 Cancellations and returns

5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to seven working days afterwards by notifying us (see How to contact us), giving us your full name, address and order reference (which you can find on your order acknowledgement email or on the invoice that will have been included in the package in which your order was delivered). Alternatively, you can cancel without first contacting us by returning the products (except furniture) to a Bhs store, in accordance with the provisions below (see section 5.4), within 28 days of delivery. You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

5.2 You may not cancel your order if:

5.2.1 you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;

5.2.2 the products consist of perishable items, such as foodstuffs;

5.2.3 the products have been customised or made to your own specifications, such as certain furniture, curtains or blinds; or

5.2.4 the products consist of items which, by their very nature, cannot be returned, such as products with associated health and safety or hygiene issues, for example earrings or underwear, where the sealed packaging has been opened unless such products were damaged or faulty when delivered to you or have been incorrectly delivered. 5.3 If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full to the same card.

5.4 Where you decide to cancel an order after we have the products, you will be under a duty to return them to us, at your own risk. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them) and together with the original product packaging, by one of the following means:

By Post (not for furniture)

5.5 You should telephone Bhs customer service on 0845 196 0000 giving your name, address and the reference number from the invoice that you will have received by email. Please also state which products you want to return and help us improving our service by telling us the reason for your return.

Our customer service team will send you a free return label via email. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered. You can then drop off your return parcel at any post office, your mail room at work or any other drop-off point at your convenience. There is no need to wait in line, simply drop you package in the bag, FREE OF CHARGE. Please note the item is your responsibility until it reaches us. Request a receipt as proof of postage and keep your receipt until you received your refund.

You must contact customer services within seven working days after the products were delivered to you to obtain a free return label, and the products must be returned no later than 14 days after they were delivered to you.

By Courier (not for furniture)

5.6 You should telephone Bhs customer services on 0845 196 0000 to arrange for collection. You can choose a date at your convenience. Dhl collects at a time between 9am and 5pm Monday to Friday. Unfortunately we are unable to give you a specific delivery window. Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please also include the returns form that has been included in the package in which your order was delivered.

To local Bhs store (not for furniture)

5.7 You may, at your own cost, return products to any Bhs store (see Store listing). ). Please ensure that you take your invoice with you as your proof of purchase. You received your invoice in PDF format with the email confirming your order. Please note that the packing list enclosed into the parcel is not sufficient for a refund request. If you can not find your invoice please call our customer service to obtain a copy before you go to the store to return your purchase. You will also need to bring with you the same credit/debit card that you used to pay for the order.

Please note that products from our wedding collection may only be returned to those Bhs stores which are wedding collection outlets. We are unable to accept wedding collection returns at any other Bhs store.

Products returned to store must be returned no later than 28 days after they were delivered to you.

Furniture Returns

5.8 Furniture may only be returned by telephoning us (see How to contact us) to arrange for its collection. There is no charge for using this service. We are unable to accept furniture returns in-store or by the normal couriered returns service.

Our policy on cancellations and returns does not affect your legal rights.

Art of Elegance by Elizabeth Emanuel

5.9 The Art of Elegance Elizabeth Emanuel wedding dresses can only be returned to the Art of Elegance Elizabeth Emanuel stocked stores and www.bhs.co.uk.

In order to be eligible for a refund the following is required:
1. The dresses must not have been worn
2. The security seal must be in place
3. Swing tickets must be attached to the dresses
4. The dresses must be returned in the Art of Elegance shroud
5. The dresses must be returned in the gift box, complete with the Art of Elegance tissue.

Minimum spend discount offers

5.10 Bhs reserves the right to deduct any special offer discount from refunds given following the cancellation of all or part of an order which results in the total value falling below the stated minimum qualifying spend

6 Faulty products

6.1 If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to contact us) and return the product in accordance with the provisions above (see section 5.4). 6.2 Our policy on faulty products does not affect your legal rights.

7 Product Information

7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.

7.2 We continually update the products available from the Site. From time to time, our retail stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our retail stores. Please note that, unless expressly stated on the Site, purchases made online do not qualify for points under any lo

8 Security

8.1 We understand that you may have concerns about security on the internet. This Site uses a secure server that implements secure sockets layer (SSL) technology in our online ordering process to protect your personal information.

8.2 When you proceed to the checkout, before you are prompted to complete your billing and delivery address, your browser will go into secure mode. Data relating to your order and your personal details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

8.3 All payment transactions will be processed on our behalf by BIBIT Global Payment Services (a division of The Royal Bank of Scotland Group)or Paypal. This means that your credit/debit card details are provided directly to BIBIT or Paypal and are never revealed to us. BIBIT and Paypal operate a secure server to process your payment details. BIBIT and Paypal encrypt your credit/debit card information and authorise payment.

8.4 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9 Our liability

9.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

9.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

9.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

9.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

10 General

10.1 Bhs Limited is a company registered in England. Our company number is 00229606 and our registered office address is 129-137 Marylebone Road, London NW1 5QD. Our VAT registration number is 752 2542 45.

10.2 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.

10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

10.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

10.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

11 Gift Card Terms & Conditions

11.1 This is not a cheque guarantee, credit or charge card.

11.2 Once activated, this card can be used to purchase goods in full or part payment from Bhs and British Home Stores in the UK. The minimum amount required to activate or top up this card is £1, the maximum card balance is £300

11.3 In the event that any payment used to activate or top up this card should default, that credit will be removed

11.4 This card cannot be used for online purchases or used to settle Account Card balances.

11.5 You can check the balance on this card in-store, online or by contacting the Gift Card Helpline. Calls cost up to 4 pence per minute from a BT landline. Your balance is also shown on the receipt when you make a purchase.

11.6 The card will expire with 24 consecutive months of non-use. Any remaining balance will be deducted.

11.7 Please treat this card as cash. Bhs cannot accept responsibility for your card if it is lost, stolen or damaged . Bhs cannot replace or reimburse the value of your card in any of these circumstances.

11.8 This card is not for re-sale and cannot be exchanged for cash or vouchers. No change or refund will be given. Bhs will not honour the card if it has been re-sold. <

11.9 Bhs reserves the right to amend the Terms and Conditions of this card where necessary. The latest Terms & Conditions will be displayed on www.bhs.co.uk and in-store.

11.10 These terms and conditions do not affect your statutory rights.

12 Email newsletter 10 prizes of £500 in gift vouchers

12.1 Prizes on offer will be: 10 x £500 (Bhs Gift Vouchers)

12.2 The 10 x £500 Bhs Gift Voucher prizes can be exchanged for goods in any Bhs store in the UK or Jersey. No cash alternative.

12.3 Winners agree to take part in any reasonable publicity relating to the win.

12.4 No purchase necessary. Customers wishing to take part in the promotion should write to Bhs Customer Services, Bhs Ltd, , Euston House, 132 Hampstead Road, London, NW1 2PS or alternatively take an entry to customer services in a Bhs store on or before the 31st March 2008. The customer will be contacted in writing within 28 days if they are a winner.

12.5 Closing date for a redemption of prizes will be 31 August 2008.

12.6 Only one entry per person.

12.7 Entrants must reside in the UK or Jersey.

12.8 A list of the main prize winners will be available by writing to Bhs Customer Services, Bhs Ltd, Euston House, 132 Hampstead Road, London, NW1 2PS. Information will be available from April 15th 2008 for 28 days.

12.9 The draw is not open to employees of Bhs or Arcadia Group of companies, families or agents and anyone connected with the event.

Promoter: Bhs Limited, Registered in England Number 229606. Registered Office, Marylebone House, 129-137 Marylebone Road, London NW1 5QD.