Terms and Conditions
1 Introduction
1.1 www.bhs.co.uk (the Site) is operated by Bhs Limited (we and us).
1.2 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from the Site. Please read these Trading Terms carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.
1.3 Your use of the Site itself is subject to our website Terms of Use. You should also read our Privacy Policy.
1.4 We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
2 Ordering
2.1 You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay now” button on the payment and delivery page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us online, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.
2.4 If you have requested Express delivery and your order includes products which are not available from stock we will send you the items ordered which are available and in stock and advise you with a note included with your delivery which items are out of stock and will be refunded. If you have requested Standard delivery we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to receive your order excluding the products not available, or cancel your order. If we are unable to obtain your instructions within 2 days of our first attempt to contact you, we will deliver your order excluding the products not available and advise you by email that we have done so.
2.5 Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).
3 Prices and payment
Paying for your order
You can pay by Bhs MasterCard, Visa credit, UK Visa debit, UK Visa Electron, JCB, Maestro, MasterCard, American Express, Solo and PayPal.
Would you like to earn Bhs vouchers? Pay with a Bhs Credit Card and earn 5 points for every £1 you spend in Bhs and 1 point for every £1 you spend anywhere else (500 Bhs Reward points earns you a £5 Bhs voucher). 18.9% APR typical variable. Find out more.
We do not accept any cards where the address registered with the card issuer for the statement is outside the UK mainland.
Your credit / debit card will be charged when you submit your order on the website.
VAT rate
Prices for products and services which are subject to VAT will be charged at the prevailing rate - currently 17.5%
Bhs store card
We accept payment with the Bhs MasterCard and the Bhs Everyone Mastercard.
Look out for further information in your monthly card statements regarding on-line payment and your loyalty benefit when using your Bhs card.
We are unable to accept payment on store cards part of the seven network, including Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis.
The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. Delivery charges, where applicable, are set out in Delivery Information. Delivery charges will be automatically calculated and added to your order before you are prompted to pay for it. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Prices may change at any time prior to (but not after) acceptance of your order.
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.
4 Delivery
4.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. An estimated delivery time for your order will be displayed on the payment and delivery page before you place your order. Please note that certain products which are not available from stock have a delivery time which may be longer than 30 days from the date an order is placed. Where that is the case, it will be made clear on the payment and delivery page before you place your order. We will usually deliver all products comprised in your order in one delivery. However, due to size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only get charged once for delivery. For deliveries to home the confirmation of despatch email will contain an estimated delivery date for your order, an order tracking number and a link to the website of our nominated courier to enable you to track the status of your delivery. For deliveries to store please contact your nominated store.
If you choose delivery to one of our stores, you can collect your parcel during the opening hours of our stores once you have been notified that your order arrived in the store. Delivery cost to our Bhs stores is £3.95 or FREE when you spend £30 or more. This option is not available for furniture.
What areas do you deliver to?
Delivery can only be made to UK addresses excluding P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), International addresses, The Channel Islands (GY, JE) and the Republic of Ireland.
Furniture deliveries
We offer a full 2 person home delivery service for furniture orders to all UK mainland postcodes only. This service covers delivery to room of choice, basic product assembly & removal of the product packaging. However we can not guarantee 14-day furniture delivery to the following postcodes:
Aberdeen (A33 to AB38, AB41 to AB56)
Dumfries & Galloway (DG1 to DG16)
Galashields (TD1 to TD15)
Inverness (IV1 to IV54)
Kirkwall (KW1 to KW14)
Paisley (PA20 to PA40)
Perth (PH19 to PH44)
We reserve the right to change the areas to which we deliver without notice.
Delivery charges and arrangements
Deliveries for orders of £100 or above are free when using standard delivery. Large items such as furniture have a £25 delivery charge. Other charges as are follows:
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The charges will be displayed on the order page before payment is requested. The time frames shown are subject to availability not guaranteed. Some furniture items may take longer and you will be notified when placing the order. In addition the following post codes have extended delivery lead times as shown:
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4.2 We cannot deliver items within the same order to multiple addresses. If this is required please place separate orders for each address. A separate delivery charge will be made for each address where applicable.
4.3 Deliveries are made Monday to Friday (excluding bank and public holidays). The precise timing of a delivery cannot be specified. Deliveries require a signature to confirm receipt. Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address or a nominated store (see below) and have to be signed for by an adult.
4.4 Deliveries will be made to your door or, in the case of furniture only, to the ground floor or first floor room of your choice. If this presents you with difficulties, please contact us (see How to contact us) prior to placing your order and we will give you the telephone number of our nominated courier who may, at their discretion, be able to make special arrangements, for which they may need to make an additional charge. If so, they will advise you of the amount of that charge before you place your order. We are not responsible for any additional carrying or positioning of products ordered. Please note, when ordering furniture, you should carefully check the dimensions specified to ensure that the product will fit comfortably through the necessary doorways and hallway of your property.
4.5 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
4.6 If you choose your delivery to be made to one of our stores you may receive an email once your order is ready to be collected from the store or one of our store associates will call you. Please pick up your order within 10 working days of notification. If you don’t collect your parcel or contact us within 10 working days of notification Bhs is not obliged to hold your goods To collect your goods, please bring with you to store your invoice and a form of identification carrying your name and home address such as driving licence or utility bill. The invoice is sent with your order confirmation via email after you have placed your order with us, except when you have ordered in store.
What happens if I am not at home?
4.7 In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address and have to be signed for by an adult.
In case we can not reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.
5 Cancellations and returns
To a Bhs store(not for furniture)
You may, at your own cost, return products to any Bhs store (see Store listing). Please ensure that you take your invoice with you as your proof of purchase. You received your invoice in PDF format with the email confirming your order. Please note that the packing list enclosed with the parcel is not sufficient for a refund request. If you can not find your invoice please call our customer service to obtain a copy before you go to the store to return your purchase. You will also need to bring with you the same credit/debit card that you used to pay for the order. Products returned to store must be returned no later than 28 days after they were delivered to you.
Online returns centre (not for furniture)
If you wish to return any non furniture product purchased on our website, you can use our online returns centre within 28 days of receipt. Please note there is a 5kg weight restriction per return parcel using this service. If your return parcel is heavier than 5 kg please contact customer services on 0845 196 0000 to arrange a courier collection.
Please note, you will require a printer to produce the paperwork required at home for this service, but if you do not have this, please contact customer services on 0845 196 0000 who can raise a return on your behalf and post the paperwork to you.
If you do not have an account, click here to access our returns centre
From the returns centre you can search for any valid orders if you are not registered with us or use your order history view if you are registered to select an order and complete the online form to create your return. Once you have confirmed the items you wish to return and the reason for returning them you will be provided with links to print a returns advice note to include in your parcel and a return label to qualify for free delivery (links to these labels will also be emailed to you if you need to reprint them).
The value of the items to be refunded to you will be clearly highlighted while completing your return and will be the value per item minus any promotion discount that was applied when the product was originally purchased.
Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods and take the parcel to your local post office ensuring you obtain proof of posting for each parcel returned.
On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return and once approved a refund to the original payment method will be issued. Please allow up to ten working days from receipt for this refund to be made.
If you have any difficulty locating an order for return or have any other queries regarding the service, customer services will be able to assist on 0845 196 0000.
6 Faulty products
If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to contact us) and return the product in accordance with the provisions above.
Our policy on faulty products does not affect your legal rights.
7 Product Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.
7.2 We continually update the products available from the Site. From time to time, our retail stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our retail stores. Please note that, unless expressly stated on the Site, purchases made online do not qualify for points under any loyalty scheme.
Web Exclusive Wedding Products
The following products are only available to buy online, and can only be returned to www.bhs.co.uk using our online returns centre:
Roma fuschia taffeta dress - Style No 655166
Venezia red taffeta dress - Style No 655167
Sienna magenta satin dress - Style No 655169
Isabella ivory bridal gown - Style No 655143
Carissa white bridal gown - Style No 656144
Luciana ivory bridal gown - Style No 655145
Elisabetta ivory bridal gown - Style No 655146
Purple taffeta bolero - Style No 655019
Red florence long dress - Style No 655039
Evie ivory dress with brooch - Style No 655048
Margaux fuschia taffeta teen - Style No 655063
Ruby red dress layered skirt - Style No 655065
This also applies to products displaying the only online logo
Wedding Jewellery
All jewellery featured in Wedding can only be returned to the web
All earrings including sets with earrings are non-returnable due to hygiene reasons
Web Exclusive Occasion Dresses
The following occasion dress styles are web exclusive and can only be returned to www.bhs.co.uk using our online returns centre:
Black Jersey Y neck beaded dress - Style No 656042
Red Jersey Y neck beaded dress - Style No 656043
Plum short chiffon dress with beaded collar - Style No 656044
Black short chiffon dress with beaded collar - Style No 656045
Cobalt long chiffon bustier dress with beading at waist - Style No 656046
Ivory ruched jersey dress with beading - Style No 656047
Black jersey dress with beaded collar and under bust - Style No 656048
Please note store will be unable to refund those dresses for you.
8 Security
8.1 We understand that you may have concerns about security on the internet. This Site uses a secure server that implements secure sockets layer (SSL) technology in our online ordering process to protect your personal information.
8.2 When you proceed to the checkout, before you are prompted to complete your billing and delivery address, your browser will go into secure mode. Data relating to your order and your personal details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.
8.3 All payment transactions will be processed on our behalf by RBS World Pay or PayPal. This means that your credit/debit card details are provided directly to RBS World Pay or PayPal and are never revealed to us. RBS World Pay and PayPal operate a secure server to process your payment details. RBS World Pay and PayPal encrypt your credit/debit card information and authorise payment.
8.4 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9 Our liability
9.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
9.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
9.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
9.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
10 General
10.1 Bhs Limited is a company registered in England. Our company number is 00229606 and our registered office address is 129-137 Marylebone Road, London NW1 5QD. Our VAT registration number is 169 0943 36.
10.2 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.
10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
10.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
10.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
11 Gift Card Terms & Conditions
11.1 This is not a cheque guarantee, credit or charge card.
11.2 Once activated, this card can be used to purchase goods in full or part payment from Bhs and British Home Stores in the UK. The minimum amount required to activate or top up this card is £1, the maximum card balance is £300
11.3 In the event that any payment used to activate or top up this card should default, that credit will be removed
11.4 This card cannot be used for online purchases or used to settle Account Card balances.
11.5 You can check the balance on this card in-store, online or by contacting the Gift Card Helpline. Calls cost up to 4 pence per minute from a BT landline. Your balance is also shown on the receipt when you make a purchase.
11.6 The card will expire with 24 consecutive months of non-use. Any remaining balance will be deducted.
11.7 Please treat this card as cash. Bhs cannot accept responsibility for your card if it is lost, stolen or damaged . Bhs cannot replace or reimburse the value of your card in any of these circumstances.
11.8 This card is not for re-sale and cannot be exchanged for cash or vouchers. No change or refund will be given. Bhs will not honour the card if it has been re-sold.
11.9 Bhs reserves the right to amend the Terms and Conditions of this card where necessary. The latest Terms & Conditions will be displayed on www.bhs.co.uk and in-store.
11.10 These terms and conditions do not affect your statutory rights.
12 Email Free delivery code
£3.95 will be deducted from your order provided you spend a minimum of £4. Code is valid until 13/01/10 and cannot be used in conjunction with any other promotional code.
13 Christmas cracker promotion
Prizes on offer will be: 1 x £25,000 (cash prize), 10 x £1,000 (cash prize), 10,000 x £10 (Bhs Gift Voucher)
The £10 Bhs Gift Voucher prizes can be exchanged for goods in any Bhs store in the UK or Jersey. No cash alternative.
£1,000 and £25,000 prizes will be redeemed by contacting Bhs Trade Department on 01502 538 668. A Cheque for winning amount will be raised in the name of the customer and issued within 28 days of receipt and validation of winning ticket from the customer. Recorded post is highly recommended when sending winning tickets to BHS head quarters.
Winners of the £1,000 and £25,000 prizes agree to take part in any reasonable publicity relating to the win.
No purchase necessary. Customers wishing to take part in the promotion should write to Bhs Customer Services, Bhs Ltd, 129-137 Marylebone Road, London. NW1 5QD. A cracker will be pulled on the customer’s behalf, in front of a witness. The customer will be contacted in the event of a successful entry only.
Closing date for redemption of prizes will be 31st January 2010
Only one entry per person.
Entrants must reside in the UK or Jersey.
A list of the main prize winners will be available by writing to Bhs Customer Services, Bhs Ltd, 129-137 Marylebone Road, London. Information will be available from 28th February 2010 for 28 days.
The draw is not open to employees of Bhs or Arcadia Group of companies, families or agents and anyone connected with the event.
Promoter: Bhs Limited, Registered in England Number 229606. Registered Office, Marylebone House, 129-137 Marylebone Road, London NW1 5QD.
14 Wedding promotion
£25 off when you spend over £120 on wedding products - Only available online. Offer ends monday 1st Feb
- homeware
- furniture
- lighting
- shop by product
- mid season sale
- ceiling lights
- wall lights
- easy fit lighting
- floor lamps
- table lamps
- shades
- bases
- shop by style
- maison essentials
- urban
- ornate
- antique brass
- chrome & glass
- tiffany
- crystal
- capiz
- women
- lingerie
- lingerie products
- mid season sale
- Free knicker offer
- bras
- knickers
- shapewear & solutions
- vests & slips
- socks & hosiery
- sleepwear products
- mid season sale
- new in
- pyjama sets
- mix & match
- nightdresses
- glamour
- character & novelty
- robes
- slippers
- brands
- bellissima
- JA by Jonathan Aston
- weddings
- men
- children
- featured departments
- schoolwear
- special occasion
- holiday shop
- nightwear
- character shop
- fancy dress
- tammy
- gifts
