We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
ONLINE SHOPPING MADE SAFE
We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please click here to find more information and how to register your card.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see What are your delivery options in the Delivery section of our FAQs.
Please note that we do not deliver to the Channel Islands and BFPO addresses.
Alternatively, you can collect your items from one of our stores in the UK. This option is not available for furniture. For further details, please see the Click & Collect section of our FAQs. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.
Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. An estimated delivery time for your order will be displayed on the payment and delivery page before you place your order. Please note that certain products which are not available from stock have a delivery time which may be longer than 30 days from the date an order is placed. Where that is the case, it will be made clear on the payment and delivery page before you place your order. We will usually deliver all products comprised in your order in one delivery. However, due to size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only get charged once for delivery.
We may run delivery promotions from time to time. Please see Promotions section of these terms and conditions to check whether we are running any at this time.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store. To return an item by post, use the freepost returns label included within your order. See the 'Returns by post' tab for details. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
Please note, not all items can be returned to store. All items that are part of our concession brand collections can only be returned by post. These items are clearly marked on your despatch note with an ‘**’ at the end of the product description. In addition the following items can only be returned by courier:
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see the 'RIGHT TO CANCEL' tab above for details.
Your statutory rights are not affected by our returns policy.
For your convenience, customers can go to their nearest store to return an item. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.
You can return an item by post within 14 days of receipt. Customers will receive a freepost returns label with their order.
Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from BHS. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.
If you have any questions, please contact our Customer Services Team
Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items. See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@BHS.COM.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
Customers can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK stores. Refunds will be credited to your original method of payment.
For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
1. Log into your account at BHS, download the cancellation form provided in the “my account” section and include it with the items when you return them. You can also complete and submit a web version of the Cancellation Form here. Alternatively, write to us by email (firstname.lastname@example.org) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy. Please see the 'Returns Policy' tab above for details.
STUDENT DISCOUNT ONLINE
NUS Extra Cardholders receive 10% off purchases with a valid NUS Extra card. To redeem the discount enter your student card number at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. Discount is only valid for NUS Extra and is non transferable.
STUDENT DISCOUNT INSTORE
Students receive 10% off purchases with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.
Any items ordered remain our property until we receive full payment.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Treat Yourself Promotion
1. This offer entitles you to £5 off when you spend £40, £10 off when you spend £65 or £15 off when you spend £80 when using the relevant code in one transaction at BHS.co.uk. Excludes BHS Direct, Gift Cards, non participating concessions, and postage and packing costs.
Save £5 when you spend £40: SMILE5
Save £10 when you spend £65 or more: SMILE10
Save £15 when you spend £80 or more: SMILE15
2. This offer is valid Sunday 25th January to Tuesday 27th January 2015.
3. This discount cannot be used in conjunction with any other promotion code including BHS and Arcadia group staff discounts or for paying BHS MasterCard accounts.
4. Redeem online by entering the code at checkout. Only one code per transaction.
5. Excludes delivery charges.
6. Offer is non transferable, non refundable and non negotiable. Normal refund policy applies.
7. BHS reserves the right to (i) cancel offer (ii) refuse any individual participation (iii) amend these Terms and Conditions.
8. Terms and Conditions governed by English Law and exclusive jurisdiction of English Courts. Offer provided by BHS. Ltd. Registered office Colgrave House, 70 Berners Street, London, W1T. Reg no. 0229606
1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to residents of the UK aged 18 or over, except for employees of the Arcadia Group and BHS Limited, their families, agencies or anyone else associated with this Prize Draw.
3. The Prize Draw closes at midnight on Saturday 14th February 2015. BHS does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted.
4.To enter the competition entrants must upload a photograph of your endless love with the hashtag #EndlessLove on Twitter or Instagram or via direct upload at www.bhs.co.uk/endlesslove. Entrants must claim their uploaded photographs and enter their details to complete the entry.
6. The winner will be drawn at random (by an independent person) within 2 weeks of the closing date. The winner will be notified by email by no later than 28th February 2015. BHS’ decision will be final and no correspondence will be entered into. There will be 1 winner.
7. There is 1 prize (the “Prize”) which consist of two tickets to see Lionel Richie in concert on 31st March 2015 at London's 02 Arena followed by a meet and greet with Lionel himself.
8. If the Prize is not claimed within 2 weeks of the winner being notified, BHS reserves the right to award the Prize to an alternative winner.
9. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. BHS reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
10. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as BHS may require.
11. Winner’s details will be available for 2 weeks after the draw by sending a SAE to #Endlesslove Competition, BHS, Marketing Department to the address below.
12. BHS reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.
13. Promoter: BHS registered no.229606. Registered office: 129-137 Marylebone Road, London, NW1 5QD.
Free Standard Delivery on orders over £25
1. By taking advantage of the free UK standard delivery offer (the “offer”) you agree on these terms and conditions.
2. The offer entitles residents of the UK and Northern Ireland to free UK standard delivery on all orders over the stipulated amount made in a single transaction online at www.BHS.co.uk. Items purchased on the furniture site (BHSFurniture.co.uk) are not included.
3. The offer is open to residents of the UK and Northern Ireland only.
4. The offer applies to our standard delivery service within the UK and Northern Ireland only.
5. BHS reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual’s benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
6. These terms and conditions shall be governed by English law and exclusive jurisdiction of English courts. Promoter: BHS Ltd (No 229606). Registered office: Colgrave House, 70 Berners Street, London W1T 3NL.
1. This offer entitles you to £5 off £25 on your first purchase in one transaction at BHS.co.uk. Excludes BHS Direct, Gift Cards, non participating concessions, and postage and packing costs.
2. This offer is valid for 1 week after receiving the email.
3. This discount cannot be used in conjunction with any other offer or promotion including BHS and Arcadia group staff discounts or for paying BHS MasterCard accounts.
4. Redeem online by entering the code at checkout. Only one code per transaction.
6. Excludes delivery charges.
7. Offer is non transferable, non refundable and non negotiable. Normal refund policy applies.
8. BHS reserves the right to (i) cancel offer (ii) refuse any individual participation (iii) amend these Terms and Conditions.
9. Terms and Conditions governed by English Law and exclusive jurisdiction of English Courts. Offer provided by BHS. Ltd. Registered office Colgrave House, 70 Berners Street, London, W1T. Reg no. 0229606
BHS is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.
We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.
Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © BHS
This website is owned and operated by and the contract for any items ordered is with:
Arcadia trading as BHS Registered in England
Company No. 00229606
70 Berners Street,
London W1T 3NL
VAT No: GB169 0943 36
Customer Service Telephone Number: 0344 411 6000