• Statement

Careers at BHS

Careers to be proud of Retail Management MGP role

Careers to be Proud Of

Working at Bhs

Working at BhsWe want you to be part of our dynamic team, which is made up of people who are proud to work for Bhs and dedicated to driving our business as one of the UK's leading High Street brands. The dedication of everyone at Bhs enables us to provide our customers with a great range of fashion choices for the whole family and stylish options for the Home.

Each employee at Bhs, as an individual and as part of the bigger team, has the opportunity to contribute to our success as a whole. Without everyone's contribution, we wouldn't be where we are today.

The purpose of this career site is to give you an insight in to our business, and let you see for yourself what a great company Bhs is to work for. We are committed to helping our individuals develop to their full potential and to provide the means by which they can fulfil their career aspirations. So please explore this site and find out what we can do for you.

Click the links on the left to find out more about working at Bhs.

Our History

Since Bhs first opened its doors in 1928, we've become a major High Street presence and much loved household name with over 185 Stores across the country, including a growing number of 'stand alone' Home Stores, over 18 franchise stores overseas and a Home Shopping experience now launched.

Through a team of more than 12,000 talented individuals we provide a great shopping experience to our customers through stylish fashion ranges and homewares at prices representing outstanding value. In addition most of our stores have restaurants and coffee lounges providing our guests with tempting food in a welcoming and inviting environment.

But we've won our success in a competitive market, and we know that we won't continue to be successful if we stand still. That’s why we’re always focusing on what customers want: breathing new life into our stores, introducing new product lines, new styles, new displays and new experiences. Just take a look at our chain of Home Stores - beautifully designed retail experiences focusing exclusively on products for the home. Innovations like these give individuals at Bhs the chance to excel by doing what they love: providing great customer service and high quality products.

That’s not just good news for our customers - it's good news for you too. Because of the changes we're putting in place there are more opportunities than ever before to develop a fast-moving, high-flying retail career at Bhs. We're a privately owned company, so change here is fast, and Bhs is constantly evolving. If you're the kind of person who wants to work somewhere with a bit of momentum, then Bhs is for you.

TimeLine - 80+ years

1928:The first British Home Store opened in Brixton. The highest price was a shilling! We sold fashions, home and lighting with self-service cafés and a food hall.
1931:The Company was floated on the stock exchange and became a public Company (plc).
1945:Price was no longer our sole marketing strategy - a policy of quality and value-for-money was introduced.
1951:The employee trust fund was set up, now called SOS: Supporting our Staff.
1985:The first franchise store opened in Gibraltar followed by many others in Europe and Middle East, which mirror the appearance of our UK stores, and sell most UK ranges, operating under licence from Bhs.
1986:Merger with Habitat and Mothercare to form Storehouse plc. Design had a stronger presence within our ranges and store design. 'Bhs' replaced British Home Stores as the registered Company name with a new logo and corporate image.
1998:Our first store dedicated exclusively to homewares was opened in Bath.
2000:Sir Philip Green bought Bhs and it became a private Company with the aim of being 'The Best in the High Street'.
2003:Bhs celebrated 75 years in business.
2005:Bhs purchased Tammy and opened the 1st stand alone Home Store, following the purchase of several former Allders at Home sites.
2006:Bhs International launched a new franchise “British Kids” in the Middle East.
2007:Bhs launched its home shopping website.
2009:Philip Green operationally integrated Bhs into the Arcadia Group to make the businesses more streamlined and efficient. Bhs continued to increase the Home Stores portfolio, with 3 more stand alone Stores opening this year.
The Arcadia Group includes Top Shop, Top Man, Miss Selfridge, Wallis, Dorothy Perkins, Evans and Burtons.

Today:We continue our commitment to delivering a great shopping experience to our customers, through stylish fashion ranges, homewares and food services, all at outstanding value.

Our Benefits

We very much value our individuals and therefore offer a wide range of rewards and benefits to everyone which include:

Annual performance Review
At whatever stage in your career, whether at Head office or in stores, you will receive an annual appraisal which is linked to a pay review.

Company Bonus
Recognising your contribution to the success of the business, we run a discretionary bonus scheme.

Holiday Entitlement
As an employee of Bhs we offer a competitive holiday package. Holiday entitlement starts at 22 days per year for non-management roles, and 25 days per year for management positions, not including bank holidays.

Bhs offers a competitive stakeholder pension scheme to all of its employees.

Staff Discount
Employees receive a generous staff discount on Bhs, and all of the Arcadia brands.

Subject to eligibility, upon appointment, Store Manager (stores) or a management role (Head Office) you will be eligible to receive the flexible benefits package (Choices). This includes benefits such as Private Health Insurance, purchase of additional holiday entitlement, a company car or cash allowance and the purchase of voluntary benefits such as dental and optical insurance are also available.

Employee Advantage
Bhs has negotiated employee discounts with a wide variety of external companies. As a Bhs employee, you are able to take advantage of some incredible deals, such as discounts on Hotels,

Special Fund
A charity set up to provide assitance to BHS employees and pensioners in the relief of hardship. Read more about the special Fund here.

Learning & Development

We are committed to the development of our people both at Head Office and in our Stores. We have a comprehensive package of learning materials and development programmes aimed at maximising performance and supporting internal promotional initiatives.

Our dedicated Learning and Development team work in consultation with the business to produce and deliver learning resources to be proud of. A full range of training workshops are delivered annually covering behavioural and technical skills, whilst specific bespoke learning and coaching activity is offered when required.

We believe that great development is a partnership and one of our core values is to partner in each other’s development. Employees are encouraged to take ownership for their own development and Managers are responsible for supporting learning within their teams through performance reviews, coaching and mentoring.

Bhs is 100% committed to the development of all its people. The following principles are fundamental to this philosophy:

  • Every employee is entitled to the opportunity to learn and develop, irrespective of background, race, religion, age, gender, disability or any other factor.
  • We will provide the tools and support to facilitate learning and development across the business.
  • We will offer development programmes to enable every employee to progress to the very best of their abilities and make the most of their natural talent whilst developing their career at Bhs.
  • Each individual has the responsibility for driving their own learning and development and sharing their knowledge with their colleagues.
  • All learning and development programmes are linked directly to the retail strategy and are therefore focused on building the competence of every employee within their job role in order to fulfil this strategy.


Behavioural competencies
Behavioural competences support our Company values and provide a framework against which skills can be developed and performance measured. Our competencies have been designed to be generic and are applied across the business as relevant to each role.

As your career develops, the competency indicators build up to reflect the specific requirements of each role. In order to effectively plan and manage your development, you should be familiar with the competency requirements of your role and the behaviours your Manager will expect you to demonstrate as evidence of this.

Behavioural skills workshops have been specifically developed and designed to support these competencies and are constantly reviewed against the requirements of the business and current industry best practice thinking. Learning is delivered by a variety of means including on the job (experiential learning) learning workbooks, facilitated discussions and workshops both on and off the job.

Learning activities and development programmes
At Bhs, learning is defined as the acquisition of new knowledge or skills and development is the ability to transfer the learning to enhance your performance and do things differently.

We understand that learning happens in all areas of work and can be formally delivered through training workshops or occur informally ‘on the job’ through experiential learning, mentoring and coaching. To ensure that the learning is visible to all, every employee is encouraged to keep a record of their learning and produce personal development plans, which can be reviewed during catch ups with their Manager to support annual performance review goals and targets.

Where role specific learning and development is required the Company has produced structured development programmes, through Leading the Way, delivering a clear framework for learning and a format for career progression.

Each programme provides a blend of complementary learning activities and resources including classroom-based training sessions, ‘on the job’ activity learning and workbooks. The following programmes are currently available:

Training period and induction (Head Office and Stores)
We appreciate that making you feel welcome within your first few days is very important as well as ensuring you cover all the relevant legal aspects such as health and safety relating to where you are based.

Whether you are based in a Store or Head Office you will have a structured Induction Training Plan that will give you all you need to help you settle into your role and understand the Company’s way of working.

You will have regular reviews over the initial 12 weeks in the business with your Manager and a final review at the end of 12 weeks.

Associate Development
We have specifically designed an Associate Development programme that focuses on equipping employees with what they need to do a good job, how to go about doing it and ways to progress their careers.

The programme is divided into 4 stages. All Associates are required to complete the first 2 stages and are encouraged to progress on to the 3rd. The final stage is available to those wanting to take their career to the next level.


  • Stage 1: 'It starts here'
    It starts here is the initial induction for Associates, designed to give the basic information needed, providing a flavour of the Bhs way of working and encouraging employees to take an active part in the business from day 1.
  • Stage 2: 'First steps'
    Once the initial induction has been complete the Associate is required to move on to the first steps of their on-the-job training and the specific requirements of the role. This means looking in more detail at the merchandise we sell and the procedures involved, as well as the day-to-day requirements.
  • Stage 3: 'Becoming a Master'
    We have developed a series of ‘Masterclasses’ providing detailed product knowledge in key areas of the business. These have been designed to enable associates to become a master in one or more departments and by developing their capability setting the foundations of their career.
  • Stage 4: 'Learning to Lead'
    Identifying and developing our high potential Associates is critical for our future business success in promoting from within. This programme is designed to be the first step on the road to Leadership and make the bridge of Associate moving to first line Management.


Leadership Programmes
We are committed to career development and realise the business benefits of promoting from within. The Leadership Programmes are for Associates and Managers wishing to progress and go on to have successful careers with the Company. The programmes will give you that stepping stone to grow into our Management roles by developing your leadership skills as well as developing your technical knowledge.

General Manager Programme
We are committed to career development and realise the business benefits of promoting from within. The Leadership Programmes are for Associates and Managers wishing to progress and go on to have successful careers with the Company. The programmes will give you that stepping stone to grow into our Management roles by developing your leadership skills as well as developing your technical knowledge.

Stores of Learning (Stores)
Training for new Managers takes place in a ‘Store of Learning’ (SOL). These are stores which provide the best possible learning environment to equip Managers with the skills they need to do a great job. They enable Managers to learn by drawing on the valuable experience of others in a real work situation, before putting their new skills into action in their destination role. Using the knowledge and skills of our existing Store Managers to develop others is one of our principles for learning and to make sure we develop to have the best Managers in the industry.

Be the Best (Head Office)
We are really proud to offer an industry leading programme for employees in our Buying, Merchandising and Supply teams. This development programme has been designed to provide the key technical and behavioural skills to support internal promotion and succession.

Your Development (Head Office)
This is a portfolio of workshops, spanning technical knowledge and business competencies and is open to all BHS Head office employees. The programmes form a development pathway for all levels from Associates to Managers. Workshops range from 'bite-sized' two hour sessions to 2 days, offering something for everyone.

Senior Executive Development (Head Office)
A suite of workshops is available to all Senior Executive's and as you might expect, focus is on leadership, strategy, change and personal impact to create and enable great leaders for the business.

Accredited Learning
Due to the quality of our training programmes, we are proud to be able to offer nationally recognised qualifications to our employees that meet the eligibility criteria. Our dedicated Accredited Learning team work in partnership with our Stores to offer Diplomas and Apprenticeship programmes in Retail and Retail Management. These qualifications are aligned to job roles and our current training offer, making the learning practical and relevant.

Internal opportunities
We value internal appointments and promotions; employees are encouraged to apply for roles if appropriate for their career development. All internal vacancies will be advertised.

Secondments are another way of developing your skills and experience. A secondment means working in another role for between one and 12 months: for example to cover maternity leave. You will normally return to your previous role at the end of the secondment.


Equality and Diversity is about recognising, valuing and taking account of different backgrounds, knowledge, skills and experiences and encouraging and using these differences to create a productive and effective workforce.

We aim to ensure that you do not receive less favourable treatment, unless that treatment is justified, on the grounds of your race, creed, colour, nationality, ethnic origin, religion, gender, gender reassignment, sexual orientation, marital status, family status, age, HIV status, trade union membership, disability, political affiliation or membership of the travelling community. We will also aim to ensure that you are not subjected to any victimisation if you make a complaint about, or report, discrimination.

Bhs is committed to the principle of equal opportunity in recruitment and employment and considers all forms of discrimination at work unacceptable.

Careers to be Proud Of

Head Office Departments

Working at BhsOur Head Offices are based in Marylebone, London. The Buying and Merchandising functions are located here, as well as all the other support functions such as Retail Operations, Marketing, IT, Human Resources, International, Food Services & Customer Services.

Our Distribution centre is based in Atherstone, Warwickshire and is managed by DHL.

Please click one of the links on the left to find out more about specific departments.

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Careers to be Proud Of

The role of Supply at Bhs is to maximize sales and profitability by working closely with the Buying and Merchandising teams to get the right stock in the right stores at the right time and in the right quantity. Sounds easy? Well with the right focus it can be, and by utilising established processes and practices and using the analytical tools at your fingertips you have a wealth of store reporting on which to base your decisions.

It is your role to get stock from A to B as fast as possible, working closely with suppliers and our 3rd party distribution provider to ensure this process runs as smoothly as possible. And once the stock is in store it's about analysing sales trends and reacting to new lines by providing the appropriate intake levels. To be successful as a Supply Merchandiser at Bhs you need to be a good all-rounder and have a good mix of skills - that is being a good inventory manager and also a leader and team player all at the same time so that you can juggle whatever comes your way!

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Careers to be Proud Of

Our Quality team are involved throughout the life of our product. Joining us as a member of the team, you will work alongside a specific department like Womenswear or Home and be in constant contact with both the Buying team and our suppliers.

Above all, our Quality team is passionate about product and their input and ideas are key to translating our product into something that we are all proud of. You will need good communication and negotiation skills as you spend a lot of time talking to our suppliers world-wide, and you will need to be a good team player. comes your way!

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Careers to be Proud Of

Financial Planning
The role of the Financial Planning team means that the team work closely with all areas of the business to analyse, forecast, and report on all aspects of the business. Having the contact with other areas of the business enables the team to get a much broader understanding of the way the other departments, and the company as a whole operates, as well as presenting a whole new set of challenges and introducing the team to people they would otherwise not meet.

The team are encouraged to further develop themselves through studies and given opportunities and responsibility to create, shape and improve the processes in our area, as well as getting involved in key areas of development. Overall, working within the Planning Team at Bhs is challenging, enjoyable and a rewarding experience, a great grounding for anyone thinking of joining a Finance Team committed to working together with other departments to continually improve all aspects of the business.

Financial Control
Financial Control plays a key role within Bhs by operating as a service centre for the rest of the business, providing the necessary expertise and resources to deal with the financial accounting element of the business, including supplier payments, cash & debt collection, and store reporting.

The team deals with accounting issues faced by stores, our customers, and any head office banking issues. They also prepare the statutory accounts for the auditors, and deal with corporation tax and any VAT issues. Cash is a key measure in the business and the team performs various types of analysis to enable short and long term financial decision making. They also ensure that the assets of the business are correctly recorded, and controlled.

Due to the wide range of activities carried out by the department our individuals have a diverse level of skill and experience. As well as technical competence you need the ability to function effectively as part of a team which aims to maintain good relationships both within and outside the business.

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Careers to be Proud Of

The Buying role is a key function at Bhs since it encompasses the product design and development design. We also source all of our amazing products that you can find in our stores.

Our Buyers work with experienced and reliable suppliers from all over the world to create products and ranges that are unique to us, and that are great quality and fantastic value. The Buyer role is absolutely key to the profitability of the Company since the Buyers are responsible for negotiating the absolute keenest buying prices and setting the correct retail prices for the product in our stores.

Our Buyers need a balanced skill set of the commercial and the creative. They need to have excellent product development skills and be very market aware with a strongly developed sense for trend and design. We have to react very quickly within a fast trading environment so our Buyers need to be flexible and tenacious in their approach. To succeed as a Buyer at Bhs you need to be an exceptional communicator, a natural trader and an accomplished negotiator as maximizing profit is key.

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Careers to be Proud Of

Marketing Services is both a challenging and rewarding department to work in. Every day being different, there are multiple marketing campaigns to deal with across all the brands within Bhs. There are many functions within the department including: Home Shopping, Packaging, Print, Design, Creative and Press.

Marketing is paramount to the success of a new launch, and with the business driving reactionary solutions, being pro-active and reactional is a fundamental trait needed. Most campaigns require last minute negotiations with our selected suppliers to ensure a successful launch either within our stores or through external Media.

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Careers to be Proud Of

Visual Merchandising plays a key role both within our Stores and our Head Office.

Our Head Office team works closely with the Divisional Directors and Brand Managers to communicate via regular guidelines the key layout principles, volume lines, visual dressings and signage of all our stock packages. This team also develops visual concepts, such as the windows and Christmas treatment for our stores. The Head Office team work hand in hand with our Regional Visual Merchandisers on 'Model Stores'. These stores are set up to demonstrate the best way to present our stores to the rest of the chain.

The role of the Regional Visual Merchandiser is to ensure that stores interpret the VM guidelines, fixture layouts, product and visual presentation and signage to the best effect using each store's individual architecture, fixturing and visual equipment to the best effect. This in itself is a challenge with many types of format of stores across the country. They also play a key role in coaching, training and developing the store teams to improve their sales floor standards.

Both roles require different skill sets. The Head Office role has key IT requirements for producing the communications, whilst the Regional Visual Merchandiser requires great training and coaching techniques and the ability to make the best out of any retail situation. However, crucially both roles require the Visual Merchandiser to be able to recognise and deliver great visual merchandising to ensure our stores reflect the vision of the Brand.

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Careers to be Proud Of

It's our people here at Bhs who make the difference where it really matters most - with the customer. Continually delivering great service, great product and a great shopping experience to our customers, through our people, is the key to our success as an HR team.

As you can imagine, this can be quite a challenge! The role of HR at Bhs is to ensure that our people have the skills, knowledge and passion to be able to motivate, inspire and support their people through great leadership therefore delivering a leading edge customer experience.

Within HR we have teams dedicated to Resourcing, Learning and Development, Employee Relations and Reward & Benefits. We shape the business through our close working relationships with line managers both in head office and in our stores focusing on resourcing, spotting talent and management and development of individuals.

In addition, we also have a strong external focus to ensure that we're marketing Bhs as an exciting, innovative and rewarding employer, where our people can feel proud. The teams are structured within their specialist areas, and we have people based in head office and also out in the in the field.

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Careers to be Proud Of

Design plays a crucial role in the product and brand development within Bhs. The process often begins with the design team presenting trends to the buying teams, focusing on styling, colour and graphic/print direction. The design team will research these trends on the High Street, on websites and trend books and will be constantly feeding information to the business on what new ideas are coming through. This information is then utilized by the buying teams, whereby buyers and designers work together in developing their ranges for the coming season, interpreting the trends at a commercial level ensuring that they are suitable for our target market. Meetings will then take place with our suppliers and manufacturers ensuring the ideas which we have are understandable and can be interpreted by the suppliers from which representable samples can be made.

This process continues when the samples are all returned and it gives the opportunity for the buying teams and designers to reflect on what has been produced and what will actually be selected into the range. Other areas where design is involved include looking at the branding, photographic styles and getting involved in press shows whereever possible.

What makes a good designer at Bhs? Firstly it has to be ideas. Someone who enjoys having to think about what new ideas the business needs. It's also essential that a designer sees themselves as a "creative unit" for the business and not just as a clothing designer as there are many other demands of the business which require creative input and it is important that a designer can be adaptable and use their design skills in as many different ways as possible.

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Careers to be Proud Of

The Central Retail Support division is a 'One Stop Shop' for the stores community, acting as the operational link between stores and head office.

Our key functions are:

  • To provide stores with commercial and relevant information to support driving of top line sales and provide a support network to effectively assist and resolve store trading/operational queries.
  • Brief the Senior Retail team on key trading decisions impacting the on stores workload to assist planning, implementation and execution.
  • Provide robust management information to measure individual store performance on key trading activity, and identify sales issues and opportunities.
  • Provide a suite of communications to assist stores in managing business priorities.
  • We manage the launch of corporate initiatives - Roadshows, Training sessions and product launches.
  • We 'gatekeep' all store communications from all areas of the business and ensure it is relevant, clear and user friendly.

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Careers to be Proud Of

Working closely with the Buying function, our role in Merchandising at Bhs is to produce the most commercial product range for the Company; bringing to the discussion details of past and current product performance.

It is Merchandising who determine how much of the product to buy. Our aim is to minimise the risks and maximise opportunities in the product range. At the end of the day we want to maximize profit.

What makes a good Merchandiser? Well, it's a mix of personal drive, excellent organisational skills, an entrepreneurial spirit, a passion for product, someone who enjoys the 'buzz' of retail and hard work. You will also need the ability to understand and interpret numbers to ensure the business drives profit. On top of all that, you'll need to motivate, train and lead a team.

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Careers to be Proud Of

The Buying role is a key function at Bhs since it encompasses the product design and development design. We also source all of our amazing products that you can find in our stores.

Our Buyers work with experienced and reliable suppliers from all over the world to create products and ranges that are unique to us, and that are great quality and fantastic value. The Buyer role is absolutely key to the profitability of the Company since the Buyers are responsible for negotiating the absolute keenest buying prices and setting the correct retail prices for the product in our stores.

Our Buyers need a balanced skill set of the commercial and the creative. They need to have excellent product development skills and be very market aware with a strongly developed sense for trend and design. We have to react very quickly within a fast trading environment so our Buyers need to be flexible and tenacious in their approach. To succeed as a Buyer at Bhs you need to be an exceptional communicator, a natural trader and an accomplished negotiator as maximizing profit is key.

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Careers to be Proud Of

Bhs provides its employees with a wide range of benefits and I would say that one of the most valuable of these is the Company's pension schemes.

I have been involved with administering the Company's pension schemes for nearly 28 years and I am proud of the high standard of professional and technical guidance we offer to our members. There is no mistaking the fact that pensions can be an extremely complex subject and it is our aim to communicate benefits in an easy to understand way that will allow employees to make informed choices when planning for their retirement.

To achieve these goals my team must possess a high degree of technical knowledge about pensions and, in furtherance of this, Bhs generously provides all the support we need to help train and develop a team of qualified pensions professionals.

What makes a good pensions administrator? In my view it is much more than just possessing technical knowledge and expertise. A good pensions administrator must be endowed with patience and understanding, particularly when providing support and guidance to retired staff. Compassion and sensitivity are key attributes of a good pensions administrator too, as we often have to deal with members or their families in difficult personal circumstances, such as ill health or bereavement.

Our work in pensions is varied and interesting and, without doubt, extremely rewarding.

David - Bhs Pensions Administration Manager

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Careers to be Proud Of

Within a number of our departments at head office we have a variety of support roles, including Administrators, Team Secretaries, Assistant PA's and PA's. Our people in these roles are busy, organised and efficient, offering fantastic assistance that's essential for the smooth running of the business.

Building excellent relationships and working with fantastic teams, this is a really challenging and rewarding area that offers you the chance to prove yourself and achieve job satisfaction.

Offering every aspect of support, either on a one to one basis, or for a team, our individuals who work in this area are committed to looking after the people they support, making sure their very hectic schedules run as smoothly and precisely as possible. The key to these roles is building strong relationships between your manager, their teams and yourself.

Proactive rather than reactive, in these types of roles you need to remain one step ahead of everything through excellent time management, dealing with a wide variety of projects and working under pressure to effectively ensure both your manager and their teams can successfully do their jobs.

So what makes a good Administrator/Secretary? Well you need to have impeccable organisation skills, have the ability to communicate at all different levels, be able to multi task and have a flexible attitude to work, along with good system skills.

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Careers to be Proud Of

Bhs has been operating internationally since 1985, with its first franchised store in Gibraltar. Since then the international franchise business has grown from strength to strength with a total of 100 stores in 20 countries across Eastern & Western Europe and the Middle East. We plan to open a further 15 stores this year and continue to expand into new countries with openings in Egypt and Libya.

As well as Bhs stores we also have smaller stand alone store concepts, Tammy and Bhs Kids, which are being rolled out across all our markets.

All of our stores recreate the look and sell the same merchandise as our UK stores. The successes of our franchisee’s stores rely on the comprehensive operational support offered by the International team. From ordering them the correct product to designing and launching their stores, we work closely with our partners at home and abroad.

The international department is an exciting place to work, and has a number of different roles. We have grown rapidly, doubling the business over the last 5 years. We operate in a friendly and informal way and ensure the continuing development of the team by keeping individuals motivated and challenged.

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Careers to be Proud Of


Working at BhsWith over 185 stores nationwide, we have a wide variety of exciting and challenging opportunities within our stores. Working at the forefront of the business, our friendly, passionate and knowledgeable store teams help customers have a great experience.

A Store Manager heads up each store with a Management Team, Visual Merchandisers and Sales Associates.

The store belongs to a region which is a cluster of stores geographically close to one another. A region is managed by a Regional Manager.

Please click one of the links on the left to find out more about specific roles.

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Careers to be Proud Of


Working at BhsThe Regional Manager provides the vision and leadership for a specific group of stores. These regions are normally between about 15 and 20 strong, and can stretch over a wide geographic area. Every store is different and it is really important to recognise this, or each store will never realise its full potential.

As well as providing coaching and feedback on store visits, Regional Managers are also involved in diverse strategic projects looking at growing the business, working closely with the Head Office support functions to turn this strategy into reality. Regional Managers are accountable for developing new and creative ways of driving sales, delivering a planned approach to increasing customer loyalty and attracting new business in their region.

A great Regional Manager needs to be dynamic with a real 'can do attitude', resilient under pressure and enjoy working at pace. They need to be highly commercial, market aware and adopt an 'own business' mentality. They are obsessive about customer service and passionate about developing and motivating their stores' team.

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Careers to be Proud Of


Working at BhsBeing at the forefront of all we do is an exciting place to be! Whether you join us as a Sales Floor Manager, a Commercial Manager, Operations Manager or as a Store Manager you'll provide leadership that will ensure we reach our goal of ensuring our customers have a great experience every time they visit your store.

As well as maintaining the Bhs brand, our management teams drive sales, identify key customer behaviours, set store staffing costs and look at new ways to increase turnover. All of which will ensure their teams are delivering the kind of customer service that gets people talking.

Joining our team at this level calls for a range of experience and skills. Firstly you'll need sufficient professional gravitas to provide effective leadership and coaching to your team. You’ll also need a proven ability to manage people, product availability, financial performance and internal relationships.

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Careers to be Proud Of


Making up one of the most professional, friendly and knowledgeable teams on the high street, our Sales Associates are the front line of our business. Without their enthusiasm and commitment we wouldn't be able to deliver a service people talk about.

Our Associates are responsible for providing proactive customer service through stock control, effective merchandising, till control and customer interaction by co-ordinating tasks and activities on the sales floor.

Associates work in all areas of the store from the the till points through to the fitting rooms and across all departments. At Bhs our associates are friendly, enthusiastic and helpful team players who are confident under pressure, even when our stores are at their busiest. We offer lots of training and support and some great benefits.

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Branch Management Buying Central Retail Support Design Finance Human Resources Food Services IT International Logistics Marketing & PR Merchandising Office Support Pensions Property Services Quality Regional Management Stores Associates Supply

Store Management

 I really enjoy working for Bhs. I like the fact that I work for a business that was part of the high street when I was a child and whilst we still have destination departments from that period such as Lighting and Back to School, we have also established new ones, including, Christmas Gift Shop, Wedding Shop, Holiday Shop and the introduction of our Home Stores.

I like the fact that whilst there is a 'rhythm and routine' to my day, one day is never the same as the next! Change occurs within the retail environment all the time and at Bhs we are always looking to improve be that commercially or operationally. Every day comes with its own challenges and frustrations but at the same time it brings its own rewards and successes.

I love the people! As a Store Manager the majority of my time is spent on the sales floor, so not only do I get to interact with my team on a daily basis I also have the opportunity to speak to my customers. Over the years I have had the opportunity to meet and work alongside some really lovely people. On many occasions when I have relocated on my journey as a Store Manager my store team has become my second family!

Since working in Oxford Street I have had the opportunity to gain a greater insight into the operation at Head Office and have built good working relationships with the Head Office teams. I believe my role not only influences what happens in Oxford Street but also on occasion influences the business.

With Bhs anything is possible! When I joined Bhs in Coventry as a Home Department Manager I never imagined myself to be managing the flagship store in Oxford Street 15 years later!

Helen - Store Manager

As a Store Manager I am responsible for everything that happens within the 'four walls' of my store. It is a challenge to balance all the elements of running a store every day, but when it all comes together it is really rewarding. It's my job to provide direction to make sure that we achieve our sales targets and deliver exceptional service.

I have a team of managers who oversee the day-to-day operational and commercial elements of the business. They make sure that the stock gets from the back door to the sales floor as efficiently as possible to ensure we achieve 100% availability for our customers, but also that we have the right product in the right place at the right time and deliver the right level of service to make sure we maximise our sales opportunities to drive our profitability.

To be a successful Store Manager it's really important to have an 'own-business' mentality and take pride in the standards both on the sales floor and in the back areas that are so vitally important in keeping the store ticking over. It's so much more than just leading by example. It's essential that a Store Manager is able to react to the demands of the business, but perhaps more importantly is always thinking strategically about the future so that they can anticipate these demands and be best placed to meet them.

Mike - Store Manager


I joined Bhs as a Buying Associate within the Home department when I graduated, having studied Fashion and Textile Management. I have already learnt so much about buying and the industry as a whole.

My responsibilities range from general administration to more creative tasks such as colour approvals and trend and competitor research. One of the main skills required for this role is organisation! There is always so much going on at any one time, so you need to be able to cope well under pressure and work as quickly and efficiently as possible. This fast- paced working environment is the reason I wanted a career in Buying and I feel lucky to be able to start my career at such a well established company as Bhs, as it puts such importance on training and development.

One of the best aspects of working for Bhs is they run an excellent training scheme called 'Be the Best'. As part of my induction I had an overview of the program and then started to work on the skills and competencies with my manager. This really encourages your career progression as well as setting goals and targets to develop your learning and capabilities. I find this a great structure in which realistic goals are set and you are given the responsibility of self development.

The part of my job which I enjoy the most is that no two days are ever the same! There is always some exciting project happening within my department or the Home Division as a whole.

Kathryn - Buying Associate

I've worked for Bhs for over 5 years. My current role offers a huge variation in responsibilities ranging from travelling world-wide sourcing products, to working closely with the merchandising team ensuring that we are delivering a fantastic range whilst driving sales and profit. On top of all of this I need to manage and motivate my team.

Bhs is a challenging and exciting environment to work in and there's never a dull moment. Having joined as an Associate Buyer I have been able to progress through the ranks to Buyer through the support of the 'Be the Best' development programme and of the great people I work with. I would say Bhs has a great culture - we constantly deliver results whilst still maintaining a friendly working environment.

Sophie - Buyer

Central Retail Support

The Customer Services department is an exciting and challenging area to work where we interact daily with varying departments, stores and customers from all walks of life to resolve complaints or answer queries.

During my time here, I have managed the After-Sales Furniture team, the Wedding Helpline, the Website team and am currently looking after our General team. During this time, the Customer Services Manager went on a 3-month career break and I covered his position with full responsibility for the team and our output. It was a learning curve which was extremely rewarding.

Bhs is constantly adapting to meet the needs of its existing and new customers and with the launch and current development of our website has proven to be an exciting place to work.

Rob - Team Manager

I have been working for Bhs for over 20 years, 15 years in Store Management and the last 6 years at our Marylebone Head office.I can safely say no day is ever the same and the environment is fast paced, interesting, challenging yet extremely enjoyable with a great team spirit!

Heading up both the Retail ops team and customer services means that I am interfacing with our internal customers (Store management and employees) and assisting in maintaining high standards of customer services and providing resolutions to any service related issues.

Paul - Head of Central Retail Support & Customer Services

My career within Bhs has been extensive, encompassing a variety of roles such as Department Manager, deputising for the Store Manager, and managing the installation of our Watford Store's new concept Coffee House.

In recent years I have ventured away from the stores community and turned my attention to a retail support role within Head Office, where I am now Senior Retail Operations Manager.

This Role is fast paced, challenging and involves a significant amount of negotiating. Throughout my career I have gained all the key skills required to excel in this role, especially my influencing and communication skills. I regularly liaise with and influence Directors and Senior Managers across the business.

Bhs is a great place to work. It has a friendly, open and honest culture, which I feel fits in with my personality, and as no two days are ever the same I am constantly motivated.

Linda - Senior Operations Manager


I have worked at Bhs for 3 years. I started off in Womenswear as an Assistant Buyer. At University I studied Design, so when an opportunity came up in the home division for a Design Assistant I went for it! I have been working in design for just over 2 years and have progressed in a short space of time to Junior Designer.

It is a friendly atmosphere and I have built up good working relationships with all of the teams. I enjoy working for Bhs as it has given me the chance to do the job I have always wanted to do, and to be creative in a variety of ways, whilst meeting friendly and professional people.

Naomi - Junior Designer


I joined the Bhs team as a sales associate in my local store five years ago. During University, the company were very supportive and gave me the opportunity to transfer to Head Office to take a junior role in the Finance department as part of a year long work placement. Upon finishing my degree I was offered a permanent position.

Bhs offers a great opportunity to improve skills by providing both in house and external courses. To help further my career, Bhs are funding my ACCA exams.

Since joining the head office team, I have been able to move around the department to learn different areas of finance. As we are a relatively small department, the work I do is challenging but makes a big difference.

Jack - Junior Analyst

Food Services

Bhs has been a highly motivating place for me to work. Within Food Services I manage the employee restaurant in head office. We deliver an excellent range of products from breakfast, lunch, beverages and snacks.

Bhs is one of the best known names on the high street and has a great working environment. Working here has given me the opportunity to build good working relationships with colleagues and customers and I am lucky to be working with such a supportive team. Career development is proactively encouraged here, with lots of courses on offer no matter what job you are doing.

Janet - Food Services Manager

Since joining Bhs in 2002 as a Buyer for Food Services, my career has progressed from Buyer, to Senior Buyer to Divisional Procurement Manager. My current role involves managing a team of Product Developers and Technical/Buying Managers to develop and deliver a quality food offering for our instore restaurants and Coffee Lounges.

Working within the Food Services department offers me a role that is varied and challenging, but yet personally rewarding; no day or week is the same. One minute I could be negotiating a million pound contract, the other I could be tasting cakes and desserts (which is not good for the waist line), or sourcing new crockery for the restaurants. The most rewarding aspect of my job is to see my team develop ideas from concept through to finished products which customers will see and enjoy in our stores.

Our department has its own personality and the team enjoys the buzz that comes from hard work, enthusiasm and a can do approach, a feeling you find across the whole of Bhs.

Vanessa - Divisional Procurement Manager

Human Resources

I joined Bhs as a Head Office HR Administrator straight after University so didn't really have much of an idea of what to expect - my only experience of Human Resources was from the few modules I took at Uni.

However, my time at Bhs has far exceeded my expectations in terms of the experience I've gained. There really seems to be a mentality of rewarding effort, so thankfully my inquisitive nature was listened to and I was able to get involved in loads of situations and issues that were outside of my job description.

Within a year I got promoted to HR Advisor for the London Region, so have now transferred out of Head Office to work with the 18 stores on my Region, which is fantastic as there's never a dull moment with so much going on and so many people to deal with!

Chloe - HR Advisor


I joined Bhs in October 2006 as an IT Finance Administrator. This role was primarily focused on IT cost control and involved reporting, balance of year forecasting and producing the IT cost pack that is reviewed by the board of directors each period. In 2007 I was given the added responsibility of managing the department's day to day administration. My long term aim was to move into a more IT focused role such as a Business Analyst, and I am happy to say that I achieved this at the start of 2009.

As a Business Analyst I work with the user community to translate the business requirements into either new system processes and designs, or enhancements to existing requirements. I am also taking a lead in the design and delivery of testing scripts and training.

Bhs has given me the chance to develop my career in such a way that would have been very difficult otherwise. There are always plenty of opportunities to get out and socialise with work colleagues from your department and other departments in the business which makes it a very friendly and open culture.

Mark - Junior Business Analyst

Bhs is an exciting and established company. The IT department is the link between the business and our 3rd party IT providers. We use a range of well known IT systems and platforms to support our business areas including store operations, web home shopping, buying & merchandising, distribution and support functions such as loss prevention, human resources and finance.

Working for Bhs brings with it good job prospects and great development opportunities. You are working in an environment that exposes you to all aspects of the retail business, and you are pro-actively encouraged to develop yourself.

I started working for Bhs as a Business Analyst in IT. I worked hard to increase my knowledge of systems & business processes as well as to build good working relationships with colleagues and our IT vendors. During this time I was encouraged to develop my competencies and business analysis skills and as a result achieved a number of ISEB Business and System Analyst diplomas as well as successfully completing the Bhs in-house development programme for Middle Managers.

I have now been promoted to Business Solutions Manager and am responsible for leading a team of Business Analysts to develop and deliver the IT operating plan for the business. I am also responsible for managing the relationship between IT and a number of our business areas and IT suppliers. This can be both hard work and challenging, however it's extremely rewarding and I have learned so much in such a short space of time.

Emma - Business Solutions Manager


The international department of Bhs is a very exciting place to work. We franchise Bhs all over the world; my role is to promote the franchise opportunity worldwide and find new partners. It is a very varied role, no one day is the same!

As my role is quite diverse I constantly need to update my skills. The excellent in house training ensures my requirements are met, I have also gained a lot from external courses.

Bhs is a great place to work; in the three years I have been here I have had some fantastic experiences, working with a friendly team and constantly learning new things.

Louise - New Business Executive


Over a twenty year period at Bhs head office I have worked on Inventory Management, Merchandising, and am currently working in Logistics /Direct Importing, covering all of our product areas.

Bhs is an exciting place to work as it is constantly evolving which presents different challenges on a daily basis. Being able to communicate with all kinds of people at all levels is key in an environment that interacts with stores, suppliers and third party organisations.

The culture is friendly, open and direct. It is a large company with a small business feel about it, which makes it a unique place to work.

Lee - Senior Supply Chain Manager

Marketing & PR

As a Brand Manager for Bhs I am part of a dynamic marketing team and work closely with buying to generate marketing and communication solutions. I am responsible for the overall brand development and awareness and project manage all marketing activity including customer research, new product launches, in store photography, communications to customers and advertising.

It is an exciting role, and working in such a fast paced environment you need to be an extremely motivated person and a creative thinker.

Nick - Brand Marketing Manager


Working alongside the Buyer my role is ultimately concerned with making as much profit as possible for the company. The role centers around two main areas - Planning and Trading. Taking into account past history, current trends, new trends, current performance and company strategy I build a commercial and profitable Range Plan to fulfill targets set out by the Directors.

Once the product is bought I am then responsible for ensuring stock is available to bring into the business on time and allocated to the correct stores. Once in store the focus moves on to trading the department to ensure the Plans are met. This involves constant monitoring by line and taking necessary action to maximize our best selling lines and reduce markdown on poorer performing lines. Alongside the technical aspects of the role it also involves day to day management and development of a team.

I am proud to work at Bhs. It is a happy environment to work in where career development is encouraged and supported. Personally, I have progressed from Junior Merchandiser to Merchandiser and have felt throughout my time here I have been able to exert my influence in an open environment where my voice is heard.

Carl - Merchandiser

Bhs is an exciting and well established company. On Womenswear we have an excellent and diverse product range which encompasses clothing, footwear and accessories and bridal wear.

Working with one of the best known names on the high street brings with it good job prospects and great development opportunities. At Bhs career development is pro-actively encouraged and well supported with an in house development programme right from entry level through to junior level.

Bhs is a very friendly place to work and since joining I have worked hard to build good working relationships with colleagues and suppliers. Working as a Merchandising associate can be both hard work and challenging, however it's extremely rewarding and I have learned so much in such a short space of time.

Kerry - Merchandising Associate

Office Support

Providing office support to the divisional teams is a very fulfilling role here at Bhs. It is extremely varied from day to day, which means there is never an opportunity to be bored! My role is very valuable to the teams, and as such I have built fantastic relationships which have resulted in a very sociable culture in the office.

Bhs is a great place to work as you can really make the role your own. As divisional secretary I have developed the role to provide a broader range of support to my teams in order to enable the division to run more smoothly. I work very closely with the directors and managers of the division, taking as much pressure off them as possible. I really enjoy working here and have made some great lifelong friends as a result.

Georgina - Divisional Secretary


I have been involved with administering the Company's pension schemes for nearly 28 years. I am proud of the high standard of professional and technical guidance we offer to our members. It is our aim to communicate the pension in an easy to understand way that will allow employees to make informed choices when planning for their retirement.

To achieve these goals my team must possess a high degree of technical knowledge about pensions and, in furtherance of this, Bhs generously provides all the support we need to help train and develop a team of qualified pensions professionals.

So what makes a good pensions team member? In my view it is much more than just possessing technical knowledge and expertise. You need to have patience and understanding, particularly when providing support and guidance to retired staff. Compassion and sensitivity are key attributes too, as we often have to deal with members or their families in difficult personal circumstances, such as ill health or bereavement.

Our work in pensions is varied and interesting and, without doubt, extremely rewarding.

James - Bhs Pensions Administration Manager


Working within Property Services brings new challenges every day. Looking after 3 Head Office buildings and managing a team of seventeen, you never have two days the same. Everyone in our team enjoys working at Bhs and all have one thing in common, dedication to delivering a good service. It is extremely demanding but very rewarding.

At Bhs everyone is really friendly and being one of the biggest names on the high street the company actively encourages you on your career path.

Jamie - Office Services Manager

Starting as a Christmas temp on menswear, I was fortunate to be given the opportunity to perform numerous job responsibilities within stores. I started in the stockroom as an Associate and worked my way up to Store Manager. To further develop myself and my retail knowledge I pursued further opportunities within Head Office, firstly as a Communications Manager and now a Project Manager in Store Development.

It is fair to say that the ambition and drive in both Stores and Head Office are equally matched. Everyone strives to be completely customer focused and no one will accept that any challenge is too great!

I have now worked for Bhs for over 12 years and can honestly say that a day does not pass without learning something new. A little bit of hard work and determination can provide any employee with the foundations for a successful career and what makes it easier is the fact that the other teams working in Bhs are so driven and friendly too!!

Will - Project Manager - Store Development


I often work on projects to make sure we are ahead of the game on technical developments to ensure customer satisfaction and confidence in the Bhs brand. That can be anything from new bedding to the next super-absorbent soft towel! It's a real hands-on role, involving both in-depth product knowledge and team working skills.

What I love is the people and the product! I very much enjoy how much involvement I have with the buying and merchandising teams. In some other companies I know that the quality team can be left out on a limb but at Bhs Home division we are included every step of the way and have the opportunity to influence product development. I cover a diverse range of product which means every day is different - it keeps me interested, and on my toes!

Preeti - Technologist

I am part of the Womenswear Quality team and am responsible for the fitting and sealing of garments before they go into production. This involves approving every sample, and checking everything is as it should be so that we can 'seal the sample'. Once this is completed the garment can be put into production.

I produce test reports to help ensure that our garments are fit for purpose and are the right size for our customers. The tests include those for shrinkage and colourfastness. I love the diversity of my job as I have the chance to work on four different departments, which means I am responsible for the quality of a wide range of garments.

Shaun - Quality Advisor

Regional Management

I'm really proud of what I've achieved with Bhs. I've worked my way up from managing a department to becoming a Store Manager and then to heading up my region of seventeen stores. Of course, it's taken hard work and determination, show me a job that doesn't, but the support along the way has been fantastic. It's not just about the technical skills (though of course these are really important), but I've also been privileged to be involved in some great development opportunities which have really grown my leadership skills.

As with any business, it's the bottom line of sales and profit that really matters, but there's no way of achieving these without maintaining store standards and service to keep your customers coming back and telling others. But it’s the people in our business who deliver this, so for me looking after them is the most important and rewarding part of my role - coaching and giving direction to help them do their jobs even better. It's these individual success stories that I talk about when I get home and make me feel proud to work with such as great team.

Caroline - Regional Manager

Sales Associates

No two days are the same. That's what I like best about working at Bhs. Every customer is different, so you need to stay on your toes to make sure you deliver the very best service you can, whether you're working on the tills, manning the fitting rooms or helping customers in the restaurant.

It's great to know that you are working for one of the best-established retailers on the High Street, and that you can take your retail career as far as you want to go. From day one, you will learn new skills to help you do your job and you'll be made to feel like one of the team. You can be proud of the fact that you have made someone's day by helping them find the outfit they really want.

Lisa - Sales Associate


As a Senior Supply Merchandiser I am required to work with people across many functions in the Business from Store Management, Suppliers and Logistics; building relationships and understanding Divisional strategies to ensure we are working to the goals to achieve success.

Having responsibility for management of Intake budgets it is imperative that I have a dynamic and high performing team. To achieve this I continually strive to keep my team inspired and actively support and encourage their development and progression.

I enjoy the fast pace of the Bhs business and the many varied challenges which I can face on a daily basis. Meeting and dealing with such a variety of people gives me opportunities to continue learning and build on my skills. I enjoy working in a culture where we can have fun, develop friendships as well as work hard!

Claire - Senior Supply Merchandiser

As a Supply Associate at Bhs my day to day role involves liaising with suppliers and stores to ensure that the correct quantities of stock, as agreed with the merchandising team, are raised across the chain and that they are delivered into store at the right time. I analyse the sales of our top 50 lines and our top 10 stores so that any stores that are over performing receive more stock accordingly.

What I like about Bhs is the progression structure that's in place. I am on a training programme called 'Be the Best' which supports and develops you through the various levels of the role. I have regular meetings with my line manager to maintain my progress and to agree achievable goals.

I really do feel that the emphasis here is on personal development, and that you really can be in control of your own future. In the 12 months I have worked at Bhs I have developed greatly both from on the job training and other external courses that are on offer as well as the visits to suppliers and our stores.

Todd - Supply Associate



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Frequently Asked Questions

Q1. I've seen a vacancy on your website, how do I apply?
Just click on the vacancy you're interested in, fill in the online application form and then attach your CV.

Q2. I've sent you my CV for one of your vacancies, what happens next?
When the closing date has passed, we'll take a look at your application and then get in touch to let you know if we'll be inviting you in for an interview or not. We do receive a high volume of applications, so although we aim to contact applicants within 3 weeks, please understand that sometimes it can take a bit longer.

Q3. Where can I send my CV for any future vacancies?
Unfortunately we don't have the ability to keep speculative CVs on file for future vacancies. Our Current Vacancies section is updated regularly though, so keep checking back for the latest positions.

Q4. Do you offer work experience/placements?
We recognise that experience within a working environment is required as part of many school and university courses, so we offer work experience and work placements throughout our business. We work closely with the fashion retail academy and take students in for work experience 3 times a year.

Q5. I am not a resident of the UK and require a work permit to work in the UK. Will you sponsor me?
In line with current UK legislation, before BHS can make any offer of employment, successful applicants must demonstrate eligibility to work in the UK. For more information please refer to www.ukvisas.gov.uk.

Q6. Where are your offices?
Our Head Office is based in Marylebone in central London, and our Distribution Centre is in Atherstone, Warwickshire.

Q7. Can I apply for more than one job?
Yes you can. However please think about the most appropriate role that matches your skills and experience. Only apply for suitable roles.

Q8. I know that Bhs has a number of overseas Stores. Do you have any vacancies overseas?
We have many International Stores around the world. Local franchise partners operate these Stores. They recruit in their local market and their staff are employed by them, not Bhs. We do have an International Division in Head Office that liaises closely with our franchise partners. Any vacancies in this team will be advertised under Head Office opportunities.

Q9. When do you begin recruiting for Christmas staff in your stores?
We start recruiting for our Christmas staff from August onwards. Most of our temporary Christmas opportunities are filled by the beginning of November each year. We advertise these roles in store and online.

Q10. How often is the website updated?
The vacancies we have on our site remain there until a candidate has been successful at interview. However, because we are regularly interviewing people, some vacancies may have already been filled when you see them on the site.

Q11. Why is my local store not showing on the website?
Only those stores with current vacancies are displayed on the site.

Q12. How many stores can I apply for?
If the store of your choice has no suitable vacancies you can change your application to another store.

Q13. If I am not successful can I apply again?
You can, but as we hold all records on our central system for a set period of time, you'll need to wait six months after your initial application to do so.

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Contact Us

Working at BhsHuman Resources Department
Bhs Limited
North West House
119-127 Marylebone Road